Laptop frozen on Windows screen

January 15, 2018 at 22:06:56
Specs: Android
After I try to go into an app, it just stays with the app screen. The cursor moves and blinks when I tap an app to use but nothing.

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#1
January 15, 2018 at 22:10:17
It would help if you told us what app it was. Did you try powering down and restart, if so did the screen hang again?

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#2
January 16, 2018 at 20:44:01
Press and hold the power button until the machine is forced to shut down (about 6 seconds or so). Wait a minute and start it up again.

You have to be a little bit crazy to keep you from going insane.


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#3
February 16, 2018 at 06:40:46
Hi,

1. Have you made any changes to your computer prior to this issue?

You can follow the methods bellow and see if it helps.

Method 1

You can disconnect all the external devices and see if it helps.

Method 2

You can select Last known good configuration and see if it works.

Advanced startup options (including safe mode)
windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

Method 3

You can refer the article below and see if it helps.

Windows Vista or Windows 7 no longer starts, and the Startup Repair tool does not fix the problem
support.microsoft.com/kb/934540

Method 4

You can perform Startup Repair through System Recovery options with the Windows disc.

What are the system recovery options in Windows 7?

http://windows.microsoft.com/en-US/...

Method 5

If the issue still persists, you can perform System Restore through System Recovery options with the Windows disc.
What are the system recovery options in Windows 7?

windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7

Adrian Gates



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