Issues with recently purchased Windows 8 Dell laptop

Gigabyte / G31m-es2l
May 4, 2015 at 18:15:57
Specs: Windows 8.1 , 4094 MB
A recently purchased Dell Laptop with windows 8.1 that hasn't seen much use is giving me issues when trying to access the users account options. The windows task-manager also seems to not start. Instead a message comes out saying the "service cannot accept control messages at this time". It shouldn't be having these issues since it hasn't been used much.
What could be causing this issue? And how can it be fixed?
Your time and advice will be appreciated.


Specs
Dell p28f
Intel Celeron N2830
4GB RAM
Windows 8.1 64-bit

Culer fins ala mort!

message edited by Josep


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#1
May 5, 2015 at 01:20:08
Here are the first 2 steps, more will be needed after seeing the logs.

Please download Rkill from any one of these links and save it to your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop. Copy & Paste the contents of the log in your reply.
http://www.bleepingcomputer.com/dow...
Double click on Rkill to run it. If the first one doesn't work try the next one.
This will help remove certain processes and should restore any file associations and your desktop. Note: Your system is still infected as Rkill does not delete files - it merely helps to temporarily disable the infections, allowing us to start the cleansing process.
Do NOT reboot your machine. Each time you reboot, Rkill is disabled and you would have to run it again in order for it to be effective.

Update & Run Malwarebytes' Anti-Malware ( MBAM ) Free Version. Use Quick scan ( now called Threat Scan )
Malwarebytes' Anti-Malware
http://www.softpedia.com/get/Antivi...
http://www.malwarebytes.org/free/
Make sure you uncheck > Enable free trial < at the END of the install.
http://i.imgur.com/tUFCbYz.gif
Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box to Scan for rootkits.
http://i.imgur.com/dZgt1g2.gif
Copy and Paste the contents of the log, in your reply please.
Log locations
http://i.imgur.com/s05hsP9.gif
http://i.imgur.com/qZ5dybV.gif
http://i.imgur.com/wOHlluy.gif
http://i.imgur.com/pYQQLah.gif

If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
If your MBAM log indicates "No action taken". That's usually a result of NOT clicking the Apply Actions button after the scan. In most cases, a restart will be required.


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#2
May 10, 2015 at 04:41:13
I guess this is because of a virus.
Disabling task manager is a good sign of that.
Scan your computer with a virus removal tool

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