Solved Interminable blank black screen of death

June 11, 2014 at 12:44:27
Specs: Windows 8.1, i5 - 8gb
Hello,

I think this is my first time ever posting here, so I hope this isn't an annoying question, but I've been pulling my hair out trying to find a solution.

I accidentally unplugged the computer's power bar and when I turned it on again, there was a boot error 0xc000000f, which this article:

http://www.kapilarya.com/how-to-fix...

explained to me I could resolve just by running chkdsk, so I did.

At this point, the computer would start fine, showed the Windows loading screen and took me to the OS selection, but when I started Windows 8, it took me to a non-responsive blank black screen.

From the OS selection again I restarted and chose safe mode, but it basically did the same thing, and has been for every other option I've chosen.

I've saved a boot log and found that only one file - dxgkrnl.sys - fails to load four times.

Given the symptoms, it seems to me a fair guess that it's some sort of DirectX/VGA isssue, but I can't find any resources that have helped me resolve it. I've tried loading the install DVD and running bootrec /fixmbr, /fixboot, and /rebuildcbd. When I ran /rebuildcbd and /scanos it said that there were O operating systems present. I even rebuilt the BCD store with bcdboot but it had no effect. If anyone has ANY suggestions or leads or ANYTHING, I would be immensely grateful.

Here's the boot log if it helps (Windows 8.1):

Microsoft (R) Windows (R) Version 6.3 (Build 9600)
6 11 2014 01:27:12.489
BOOTLOG_LOADED \SystemRoot\system32\ntoskrnl.exe
BOOTLOG_LOADED \SystemRoot\system32\hal.dll
BOOTLOG_LOADED \SystemRoot\system32\kd.dll
BOOTLOG_LOADED \SystemRoot\system32\mcupdate_GenuineIntel.dll
BOOTLOG_LOADED \SystemRoot\System32\drivers\werkernel.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\CLFS.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\tm.sys
BOOTLOG_LOADED \SystemRoot\system32\PSHED.dll
BOOTLOG_LOADED \SystemRoot\system32\BOOTVID.dll
BOOTLOG_LOADED \SystemRoot\system32\CI.dll
BOOTLOG_LOADED \SystemRoot\System32\drivers\msrpc.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\Wdf01000.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\WDFLDR.SYS
BOOTLOG_LOADED \SystemRoot\System32\Drivers\acpiex.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\WppRecorder.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\ACPI.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\WMILIB.SYS
BOOTLOG_LOADED \SystemRoot\System32\Drivers\cng.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\sptd.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\msisadrv.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\vdrvroot.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\pci.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\pdc.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\partmgr.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\spaceport.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\volmgr.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\volmgrx.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\pciide.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\PCIIDEX.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\vmci.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\vsock.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\mountmgr.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\AppleMNT.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\atapi.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\ataport.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\EhStorClass.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\fltmgr.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\fileinfo.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\PxHlpa64.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Ntfs.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\ksecdd.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\pcw.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Fs_Rec.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\AppleHFS.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\ndis.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\NETIO.SYS
BOOTLOG_LOADED \SystemRoot\System32\Drivers\ksecpkg.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\tcpip.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\fwpkclnt.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\wfplwfs.sys
BOOTLOG_LOADED \SystemRoot\System32\DRIVERS\fvevol.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\volsnap.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Tpkd.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\rdyboost.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\mup.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\intelpep.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\hwpolicy.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\disk.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\CLASSPNP.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\dtsoftbus01.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\cdrom.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Null.SYS
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Beep.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\BasicRender.sys
BOOTLOG_NOT_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\BasicDisplay.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Npfs.SYS
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Msfs.SYS
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\tdx.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\ws2ifsl.sys
BOOTLOG_LOADED \SystemRoot\System32\DRIVERS\netbt.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\afd.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\pacer.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\netbios.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\rdbss.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\SCDEmu.SYS
BOOTLOG_LOADED \SystemRoot\system32\drivers\nsiproxy.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\npsvctrig.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\mssmbios.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\dfsc.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\ahcache.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\vmnetadapter.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\CompositeBus.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\kdnic.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\umbus.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\atikmdag.sys
BOOTLOG_NOT_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\atikmpag.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\amdkmafd.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\HDAudBus.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\ucx01000.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\USBXHCI.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\HECIx64.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\usbehci.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\Rt630x64.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\agrsm64.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\modem.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\serial.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\serenum.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\parport.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\intelppm.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\NdisVirtualBus.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\swenum.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\SteelBus64.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\rdpbus.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\fastfat.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\usbhub.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\usbccgp.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\AtihdW86.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\ksthunk.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\UsbHub3.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\HdAudio.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\hidusb.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\USBSTOR.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\kbdhid.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\kbdclass.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\mouhid.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\mouclass.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\EhStorClass.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\EhStorClass.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\EhStorClass.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\EhStorClass.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\iLokDrvr.sys
BOOTLOG_NOT_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\udfs.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\SAlpham64.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\monitor.sys
BOOTLOG_NOT_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\luafv.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\diginet.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\vmnetbridge.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\lltdio.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\rspndr.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\HTTP.sys
BOOTLOG_LOADED \??\C:\Windows\system32\drivers\hcmon.sys
BOOTLOG_LOADED \??\C:\Windows\system32\drivers\VMparport.sys
BOOTLOG_LOADED \??\C:\Windows\system32\drivers\vmx86.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\bowser.sys
BOOTLOG_LOADED \??\C:\Windows\system32\drivers\KeyAgent.sys
BOOTLOG_LOADED \??\C:\Windows\system32\drivers\MacHALDriver.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\mpsdrv.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\mrxsmb.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\mrxsmb10.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\mrxsmb20.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\Ndu.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\peauth.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\secdrv.SYS
BOOTLOG_LOADED \SystemRoot\System32\DRIVERS\srvnet.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\tcpipreg.sys
BOOTLOG_LOADED \??\C:\Windows\system32\drivers\vmnetuserif.sys
BOOTLOG_LOADED \SystemRoot\SysWOW64\drivers\vstor2-mntapi20-shared.sys
BOOTLOG_LOADED \SystemRoot\System32\DRIVERS\srv2.sys
BOOTLOG_LOADED \SystemRoot\System32\DRIVERS\srv.sys


See More: Interminable blank black screen of death

Report •

#1
June 11, 2014 at 13:12:04
✔ Best Answer
Turn off and disconnect from domestic power, also remove battery if it is a laptop.
Now hold the power button in for about 20 seconds before re-assembling.

It has "sometimes" worked when things get stuck and at least it is quick to try, although it is best done before attempting any other fix.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#2
June 11, 2014 at 15:04:26
So far same thing...

Report •

#3
June 19, 2014 at 16:20:55
Since I wasn't able to access any interface with any permissions at all, I wound up doing a backup/format. There didn't seem to be any other option in this.

Report •

Related Solutions

#4
June 20, 2014 at 13:19:57
Glad to hear you managed to fix it anyhow and thanks for popping back to let us know.

message edited by Derek


Report •

Ask Question