installer has problems, test shows errors

Microsoft Microsoft windows xp home edit...
February 23, 2013 at 11:22:00
Specs: Windows 8, 3.1/4g
my computer has problems installing programs. when i run sfc/scannow in win 8 i get several errors that cant be fixed. what do I do now?

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#1
February 23, 2013 at 11:52:35
Try sfc /scannow from Safe Mode.

Consider System Restore if it was fairly recent.

Always pop back and let us know the outcome - thanks


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#2
February 23, 2013 at 13:18:32
Thanks for the help. Still have problem.

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#3
February 23, 2013 at 13:21:58
Was that after sfc /scannow from Safe Mode, System Restore, or both?

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Related Solutions

#4
February 25, 2013 at 13:58:36
I couldn't get sfc to run in safe, tried to refresh PC and that ask for media and it stops, doesn't recognize my software. I ran WD tools on the hard drive and it was clean. No idea as what to do next.

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#5
February 25, 2013 at 14:43:48
If it will let you, run through the options here:
http://www.eightforums.com/tutorial...

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#6
February 25, 2013 at 15:57:29
program will not run.

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#7
February 25, 2013 at 16:19:56
From what you say, the computer seems to be working.
If so type System Restore in Search.
Go to "System and Security" > "Advanced System Settings" > "System Protection tab".
Press the Restore button and see if you can restore to a date/time before you had the problem.

Just for info, getting to Safe Mode in Windows 8 is a tad tedious. See this:
http://www.pcadvisor.co.uk/how-to/w...

Always pop back and let us know the outcome - thanks


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#8
February 25, 2013 at 17:49:41
I ran restore back as far as I could go but it didn't help. I appreciate the help.

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#9
February 25, 2013 at 18:06:11
It's unusual for sfc /scannow not to run in Safe Mode. Unless you can manage that somehow, see link in #7, then it all depends on whether you have any inbuilt factory restore (or disks to hand, if computer has a disk drive).

Let us have make and model number of computer.

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#10
February 25, 2013 at 18:18:19
computer is local built. I went back over my sfc log and found several errors.. I think this is most likely the key to the problem, they just don't mean anything to me.

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#11
February 26, 2013 at 03:31:44
Try this MS Fixit Tool to fix installer problems.

CoolGuy


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#12
February 26, 2013 at 06:36:28
I ran the tool and it found no probleebs.

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#13
February 26, 2013 at 08:03:07
There are still many possibilities, depending on what more general symptoms you are getting. These including hardware and viruses, although the inability to run sfc sounds more like a software glitch to me.

I did wonder if this was a mild HD corruption. Chkdsk is not so easy to run in Win 8 (apparently it does this sort of thing automatically). This means it is not easy to run things outside Windows as we did with previous OS's. Just the same, see if you can do this:
http://www.eightforums.com/tutorial...

Not sure it will help but briefly what problems were you having that lead you to trying to run sfc?

Have you a CD/DVD drive and an OS disk?

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#14
February 26, 2013 at 10:48:12
The thing that started this mess is that I cant install several new programs and I can only install part of ms updates. I get the following message "internal error:Failed to get path of 64-bit Common Files Directory". My event viewer shows many errors (not sure what is normal) I have a win 8 pro and win iso dvd that were made when I downloaded win 8 pro up grade.

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#15
February 26, 2013 at 11:37:16
I think we better do a quick check for a virus. Download install and run this freebie which often unearths what AV's miss:
http://www.filehippo.com/download_m...

It would also be worth running chkdsk if you can (see link in #2).

Re-install is a big gun so I guess you would prefer to hold off on that idea unless essential.

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#16
February 26, 2013 at 15:09:08
chkdsk showed no errorr, sfc/scannow run in safe mode found errors but could not fix all of them. I ran chkdsk again and found no problems. AVG found some minor errors and fixed them. Still have the installer problem.

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#17
February 26, 2013 at 15:29:34
Did MalwareBytes find anything?

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#18
February 26, 2013 at 15:53:53
MalwareBytes is one of the programs that won't install. I get the message that failed to find path to 64-bit common file directory.

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#19
February 26, 2013 at 16:26:32
Out of curiosity when you went back as far as you could with System Restore do you think it took to you to before the problem first came along?

I did find this but I can understand it if you prefer not to poke around in the registry. Most likely this is what the fix at #11 should have done. Pity there is no response from someone to say it actually worked.

Otherwise I'm afraid I've been unable to get a handle on this issue, so have no convincing solution short of re-installing Windows. Nobody else seems to have joined in so presumably there are no other ideas around either. Not what I wanted to say obviously.

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#20
February 26, 2013 at 16:38:14
I don't think I could get back far enough to fix this thing. I appreciate all the suggestions and support offered on this problem. I have a new hd coming in tomorrow and hope during the new installation will fix the problem. I will come back and let you know what happens. Thanks.

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#21
February 26, 2013 at 17:02:55
Yes, please do - pity we didn't sort it tho.

Always pop back and let us know the outcome - thanks


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#22
February 27, 2013 at 00:50:52
A failing hardware might be one reason you cannot install any programs / software. This happened to me once when my PCIe - to - USB3.0 card broke a tiny piece off the edge of a chip. After finding out what the problem was after several weeks, I replaced the card with a new one and the installation of programs has started to go well again.

CoolGuy


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#23
February 27, 2013 at 03:34:21
Failing HD is another possibility.

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#24
March 2, 2013 at 12:48:44
After going back over my log produced by the SFC/scannow, the common thing that I see is "FAILED TO INTERNALLY OPEN PACKSGE 0x800f0805". Looks like it's getting closer to FORMAT. I plan to stay with the problem for a while longer.

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#25
March 2, 2013 at 13:45:53
"FAILED TO INTERNALLY OPEN PACKSGE 0x800f0805"

You are not alone if you put that error message in Google.

Only satisfactory solution I found was format and re-install Windows.

Always pop back and let us know the outcome - thanks


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