I'm an Administrator on Win 8.1 but still get Access Denied

btk1w1 November 10, 2015 at 13:24:19

See if you can take ownership of the folders: http://www.thewindowsclub.com/take-...

Derek November 10, 2015 at 14:00:55

Access is not given to some files by default so that in itself does not mean anything has been hacked. If (as it seemed from your post) these are files you once could access normally then malware is possible. Run these three freebies in the order given. They are particularly good at finding and fixing things that an anti-virus can miss: AdwCleaner: http://www.bleepingcomputer.com/dow... (blue Download button near top - not anything else on the page). Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button. Junkware Removal Tool (JRT) http://www.bleepingcomputer.com/dow... (blue Download button near top - not anything else on the page). Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished. MalwareBytes: https://www.malwarebytes.org/ Download the free version. Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds. Please copy/paste the logs on here. Always pop back and let us know the outcome - thanks