IE - The Proxy Server isn't responding

Acer / Aispire e-15 es1-512-c88m
January 19, 2015 at 19:46:55
Specs: Windows 8.1, Intel Celeron N2840
Internet Explorer displaying

"The proxy server isn't responding " error message.

`Check your proxy settings
-Make sure your firewall settings aren't blocking your web access.
-ASk your system administrator for help.
------------------------------------------------ |
| |
| hyperlink |
------------------------------------------------ |

is the rest of the error message

hyperlink didn't fix problem

It just redisplayed the same error message.

See More: IE - The Proxy Server isnt responding

Report •

January 19, 2015 at 21:26:32
You are infected.

Here are the first 2 steps, there will be more steps needed after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

Report •

January 26, 2015 at 17:59:55
I Reset the computer to factory default SOFTWARE settings.

IE works now, just not properly.

ACER Aspire E15 with Intel Celeron N2840

Report •

January 26, 2015 at 18:06:22
You still need to run the programs as per my first post.

Report •
Related Solutions

Ask Question