Solved i cannot access my email and other files or print some files

December 3, 2013 at 01:09:45
Specs: Windows 7
I got a phone call from someone who said they were from Microsoft security who advise that my computer was at risk of crashing. They said they could fix it and to do that they needed my name, phone number and email address. Unfortunately I gave my details. Now I can't access my email.

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December 3, 2013 at 01:29:04
✔ Best Answer
You have been conned and your email has been hacked. If you gave them any financial details (which is usually the reason these scum call) - card numbers etc. then immediately contact your bank and tell them you have been the victim of fraud. Then see if you can access your email through your provider's website. The chances are that your account password has been changed so you need to go through whatever system they have for password recovery and advise them of the problem as well.

If they got you to download any software, or if you gave them control of your system then they will also have installed something nasty on your system. If you are not too sure about checking the security then unplug your system from the internet and call in an expert, or post back with more details so that someone here can hopefully help.

Microsoft will never call an individual customer and offer help, and they would certainly never ask for personal details.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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December 3, 2013 at 09:25:52
What you have to think about in future to avoid this sort of thing is this:
What is the likelihood of MS phoning everyone in the world (or even in the USA) advising them that their computer is faulty? It would cost them a fortune.

About the only simple way forward, which might work, is to do System Restore back to a time before you gave them your details. Factory Restore would loose all your personal files (although you might be able to retrieve them using a Live Linux CD).

You would still need to follow the sensible security steps given in response #1.

Always pop back and let us know the outcome - thanks

message edited by Derek

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