When I hold the 0 down and then tap the power button I get this red box saying the Hard Drive Recovery Process has been selected. I press yes or no or x it and it shuts the computer off. I have removed my password.
Before you set about restoring the Toshiba to factory settings..., have you safeguarded - as in copied - all your personal files off the system? Typically to DVD but an external hard drive too is nice(r)? The factory reset/restore routine will erase "all your personal files" in the process; which is why I suggest you take steps to preserve them first.
What model Toshiba do you have?
Why the need to go the drastic step of factory reset/restore?
This is an earlier post here at CN; note the suggestion to instigate the reset via Windows itself:
http://www.tomsguide.com/answers/id...
This one may be a better method:
http://www.tomsguide.com/forum/8606...
Did you "ever" make the recovery disk set which Toshiba (and other manufacturers too) advise when you first receive the computer?
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