i bought password-protected Asus PC from a pawnshop

September 18, 2014 at 23:32:52
Specs: windows 8
it has an administrative password can you fix it remotely? I know I can go inside and remove the cmos jumper , but I don't know to remove , I don't to remove the wrong one. I don't to to be told how to do it, but I want it done remotely and I want to talk to a person

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September 19, 2014 at 01:10:11
If this is preventing you from using the computer then you should return it to the shop and ask for your money back. People selling a computer are normally sensible enough to clear any passwords and a shop should certainly make sure that this is done. The danger is that the computer might be stolen if this has not been done.

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September 19, 2014 at 05:20:35
"I know I can go inside and remove the cmos jumper"

That won't work. Did you try googling "forogt admin password"?


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September 19, 2014 at 09:08:46
I would still be wary of the computer being stolen. No respectable pawn shop would sell you a computer that is password protected.

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September 19, 2014 at 10:17:14
I think the story of the pawnshop was not correct. They have to clear all items with the law before they sell them, and they would NEVER sell a laptop with a password on it. Sorry...

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September 19, 2014 at 20:02:58
Is this a windows password or a bios password?

Regardless of the pawnshop's responsibility it seems like you would have checked it out before buying it. It's not like you bought it on ebay and didn't have the chance.

Or is it possible they stated its 'unknown password' condition and you bought it anyway?

message edited by DAVEINCAPS

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September 20, 2014 at 16:32:58
On this forum free advice is given in order for folk to fix their own computers. Although there is nothing to stop a particular helper from using remote access it is not the norm. What you are asking for is a service for which you would expect to pay.

Always pop back and let us know the outcome - thanks

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September 21, 2014 at 06:44:18
Otherwise... use the factory reset/restore routine to reset it to as new; and start afresh with a new account etc.?

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