HP Pavilion laptop unsupported for Windows 8 upgrade

February 27, 2013 at 13:47:32
Specs: Windows 8 x64 upgrade from 7 according to hp
From reading, I realize my brand new $450 USD HP pavilion g7-2340dx laptop has not been tested by HP. HP is of no help, I have reset or refreshed at least 8 times, over 5,000 errors in the event mgr. in 2 days, windows update problems, bios problems, some software wont install even after compatibility check, video problems(cam)Ati radeonHD7520G, network adapter, etc. It is brand new. I just bought it 4 weeks ago. I am not getting proper from hp. They made it worse 3 times. They don't want to give me my money back, they want me to send it and return it to me with windows 7 back on it! Not what I want! I bought windows 8!! I went through microsofts, and hp's full support sites, took almost a week! I've got it better, but, still a lot of issues. A lot of the same issues! The support assistant is a joke of a program or HP are a bunch of crooks for selling an untested, supported notebook. Microsoft tested it 4 times, different times, and it IS compatible with Windows8, less 2 items, which were simple patch fixes, drivers, and 5-10% loss of certain minor multimedia or user functionality, which Microsoft explained to me. That's not a problem for me. PLEASE...someone help! I bought Jan. 21, '13 and I'm running out of real options soon. Thanks.

Bill (A pretty good self taught computer guy of 18 years), with few ideas left!! :/ Screen shot if needed? Very large though :( (Category: Windows 8/maybe NT?, Installation, software, driver, tremendous amounts of errors. 8 times system restore, refresh, or reinstall !! About 70 windows/microsoft updates installed. Best go this time so far but far from good. (AMD Dual Core A6-4400M Accelerated Processor, 4096mb(4GB) ddr3 sdram A-DATA technology memory, 500 gb hard drive, dvd, wlan, 17.3" HD+ Brightview LED display.)

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February 27, 2013 at 14:39:59
Return it, get your money back, then buy something else.

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February 28, 2013 at 04:35:31
Please tell us more specifically about your problems in concise English.Too many words to describe your probles distract attention.

Was the upgrade to Win 8 done by HP or you ?

What are the error messages that you get ? Do you have the error codes ? Errors may be written into event viewer, most of which are of no importance to you.

Did you run memory diagnostics ?

Did you run hard disk diagnostics ?

Did you run CHKDSK /F /R ?

What sort of help do you want fom us ? Shall we collect somewhere, go and beat HP to death, LOL ?


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February 28, 2013 at 13:11:14
Yep, cut out all the asides and focus on telling us the exact nature of your problem.

Always pop back and let us know the outcome - thanks

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March 4, 2013 at 15:31:57
lol. no, HP did the upgrade and I bought it at best buy. Best buy doesn't sell this model anymore. They wouldn't tell me why or give money back(past 15 days). chkdsk is fine, all diagnostics ran, all pass. My Microsoft account had issues, but, Microsoft helped me fix it; works fine now. I continue to have driver problems, especially for the display/graphics, compatibility issues with webcam and several other things. I uninstalled(not needed anyway. Network drops me a lot whether on wire or wireless(dns) issues(drivers?). Can't sleep or hibernate for maintenance due to cutoffs. Event ID's: 0, 2(session), 46(vol. mgr.),123,134, 200, 201, 202, 512(init. print provider), 910(performance), 1000(app crash), (1001,1002,1003 dhcp address config.),1008(search svc.), 1014(DNS Client events), 1530&1534(User Profile Service), 2486(Apps), 6005-6006(Winlogon), 7000+9+23(Svc. Ctl. mgr.), 10005&10010(Dist.COM)+(restart mgr), 15300+1(Http Evnt.),36888(Schannel), 50034+68(Dhcp-Client-address config. state). These are the errors and warnings in 24 hours only. No criticals in 24hrs(unusual). A total of 46 errors and 203 warnings for 24 hrs, 2,550 information events in 24hr, and 1,411 audit success events. I just reinstalled windows 8 again on the 3rd(ystdy). It's normally over 5,000 in one day. My apologies for the typed out. I'm not very familiar with customizing the viewer and too large for a screen shot I think. Appreciate the help.

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March 4, 2013 at 16:09:54
"I just reinstalled windows 8 again on the 3rd(ystdy)"

Is this using a Win 8 disk or a factory restore disk? If it's a Windows disk you will need drivers.

Let us have a short list of any specific issues you are now having and we'll see if we can help.

Seems a lot of Event entries but they can only be dealt with one at a time and often they are of little consequence anyway. I'm afraid it's a matter of wading through them (important ones first) and can take weeks, still leaving some unresolved. With luck on Win 8 you still get an MS help link like you did on Win 7 and there is always Google.

Always pop back and let us know the outcome - thanks

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March 5, 2013 at 02:57:45
According to the HP website that model only came with Windows 8: http://h10025.www1.hp.com/ewfrf/wc/... as there are no drivers listed for Windows 7. How are you actually doing the reinstallation? Have you installed all of the drivers available from the website?

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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