Solved HP Envy 4501 printer is offline staying connected to laptop

May 9, 2014 at 18:28:02
Specs: Windows 8.1
I have another question? I am having a problem with my HP4501 (bought 12-28-13) printer staying connected to my Netgear Nighthawk AC1900 R700 router & Netgear Broadband ADSL2+ Modem (both bought 1-9-14). I have uninstalled my printer numerous times, but it keeps telling me that the HP Envy 450 printer is offline. I have DSL with AT&T 6meg. is there a setting in my computer that is doing this?

See More: HP Envy 4501 printer is offline staying connected to laptop

Report •

#1
Report •

#2
May 10, 2014 at 17:34:59
I did what you said but it completely wouldn't recognize my computer so I have completely uninstalled the printer. I think it is something again with my computer/printer connection. the HP doctor only did so much and after it went thru it's menus, it came back and said that wanted me to put some utility stuff for the printer. any other suggestions?

Report •

#3
May 10, 2014 at 18:29:56
✔ Best Answer
Go through the Windows 8 section here:
http://h10025.www1.hp.com/ewfrf/wc/...

I'm wondering if they have an updated driver for Win 8.1. (step 3).

EDIT:
If you have not already got the recent update to 8.1 (which ought to have been named 8.1.1. to avoid confusion) then get that from "Windows Update" and try the above procedure again.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

Related Solutions

#4
May 11, 2014 at 19:46:25
Hi,
I went to Microsoft and D/L the update for 8.1. Then I re-installed my printer and printed a couple of things. So far (fingers crossed!) it seems to be printing everything. I hope it continues to do so! Thank you VERY MUCH for your help, I really appreciate it!! Have a good night!
Sandy

Report •

#5
May 11, 2014 at 19:57:29
Glad to hear it. When you feel ready please select a Best Answer and this post will get marked as Solved. It will also help others.

Always pop back and let us know the outcome - thanks


Report •

Ask Question