How to restart when no start up appears?

July 21, 2016 at 02:47:56
Specs: Windows 7, not known
Toshiba lap top Windows 7 - when shutting down message " a programme is preventing windows from shutting down" I pressed cancel as I wanted to re-open. Now all I have is a picture on my
screen cannot get into start up mode . tried control + alt + delete - nothing. close lid and still
only picture on screen

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July 21, 2016 at 03:24:58
Press and hold the on/off button and wait until the system powers down. Then wait a minute or so and power up as per normal. It will very likely reboot and then go through a file checking routine before booting into the desktop.

This is a standard method to shut down a system without going through the normal shut down process; not usually used unless the system is hanging - as your appears to be?

You might also - once it has shut down - remove the mains/power adapter lead into the laptop and also remove the battery. Then press and hold the on/off button for about 30secs. This will discharge all stored charges in the system. Then restore battery (and may b, connect mains adapter too) and power up as normal.

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