Solved how to recover system windows 8

November 16, 2016 at 03:47:28
Specs: Windows 8
Hello guys,, l earlier asked a question about how to reinstall Microsoft internet explorer. l was trying to bring it back to factory setting and while l was doing it laptop got frozen and it didn't do anything. l decided to turn it off manually and turned it back on. After that it just keep saying ''No bootable device--Please restart system'' l have cd-1 & cd-2 came with it but somehow it does not recognize them. l did press zero and turn it on to go to factory setting but it just didn't do anything. From this point onwards lm not sure what to do if anyone can help and guide me with this problem l will be appreciated,, Thank you,,!
its Toshiba satellite P870 (PSPLFA-06001) Windows 8 64bit

message edited by Painteman


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✔ Best Answer
November 20, 2016 at 21:48:38
In order to delete anything on the drive it needs to be accessable after booting from a separate drive. Linux is often used as you can download an ISO (cd image file), burn to a cd and boot your computer with it. Puppy linux is popular:

http://puppylinux.com/

You might also take a look at the links in Johnw's # 1 here:

http://www.computing.net/answers/ha...

If neither of those can access your hard drive then likely it's bad and you probably don't have to worry about anyone poking around in it.

Others may post in with other suggestions.



#1
November 16, 2016 at 04:01:13
I was unable to find a recent question that may contain more information.

Perhaps this will help: https://www.techwalla.com/articles/...

message edited by beachyhbt


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#2
November 16, 2016 at 05:01:17
I just responded to your other post & included a link on how to repair IE. You've got other issues now; it seems your hard drive has failed. Hopefully you have backup copies of all your important files. Even if the drive is still good, you will lose all your files by doing the factory recovery.

message edited by riider


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#3
November 16, 2016 at 05:04:35
Here's the proper recovery method:

1. Completely shut down your laptop from the Windows start menu.
2. Remove all external devices connected to the laptop including the mouse, keyboard, thumb drives, USB hubs, Bluetooth adapters, monitors, etc.
3. Connect your laptop to the AC power adapter.
4. Power on your laptop and immediately press and hold down the “0” key (i.e. that’s the number zero key). Release the keys when a warning message displays on your screen.
5. If the recovery process offers you an option to chose an Operating System, make sure to select the most appropriate OS.
6. Another warning message will appear notifying you that all data will be deleted once the recovery process starts. Click “Yes” to continue with the recovery process.
7. The Toshiba Recovery Wizard should now open and provide an option “Recovery of Factory Software”. Simply select this option and follow the directions on the screen.


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Related Solutions

#4
November 16, 2016 at 16:28:46
l have done all those things above nothing is coming up. it just keep saying ''No bootable device--Please restart system'' . l even tried pressing zero button repeatedly after turning it on and still nothing is coming up at the start is says Checking media fail a few times then it say ''No bootable device--Please restart system'.

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#5
November 16, 2016 at 16:32:13
Yes l have saying it sadly, all l wanted to do get rid of the GOOGLE CHROME and look at where l am now,,,,,

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#6
November 16, 2016 at 17:36:06
What's wrong with Google Chrome???

"Installing" is activating IE from within windows. In the "Control Panel > Programs & Features > Turn Windows Features On or Off" Find the "Internet Explorer" entry and check or uncheck it.

For some unfortunate reason you system ran into a hardware problem. Most likely your HDD or the controller of your drives, since you mention the CD's (what kind of CD's) don't boot either.

Suggest you remove the HDD and check if the CD's can boot.


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#7
November 16, 2016 at 21:16:20
CD's are product recovery cd-rom. lt just doesn't recognize them. l will try to remove the HDD and see if it can boot..

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#8
November 16, 2016 at 22:05:29
l took the HDD and tried to boot it but it still doesn't recognize it.

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#9
November 16, 2016 at 23:06:32
Doe BIOS show any drive?
Does the CD drive spin up after POST? (looking for a bootable drive)
Have another BOOTABLE CD to test the CD drive is working?
Can you boot from a USB?

message edited by sluc


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#10
November 17, 2016 at 01:59:35
Yes BIOS shows
CPU type lntel (R) Core (TM) i7-3630QM CPU
CPU speed 2.40GHz
HDD/SSD TOSHIBA MQ01ABD00H(S1)
ODD HL-DT-ST- BDWVDRW CT31F(PM)
TOTAL MEMORY SIZE - 16384 MB
System BIOS Version 6.20
EC Version 6.00
and on an yes cd drive is working and it spins faster after Post ,there is a USB option too there. l might be setting it incorrectly. This is my first time doing it but l managed to set to the BDWVDRW valued first now after saved and ran it now it says.


NO CD/NET
A :\>

This is the order l set the BIOS
1. ODD HL-DT-ST BDWVDRW CT31F (PM)
2.HDD/SSD
3.USB
4.LAN

after the post it was writing something and was so quick to. l had to use my camera after watching it, was writing

Device driver not found ''TOSCD001''
No valid CDROM device drivers selected

in what order l should have it?

message edited by Painteman


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#11
November 17, 2016 at 07:03:46
The order should be OK but in view of your issue try it with the HDD/SDD first to see if anything changes.

Always pop back and let us know the outcome - thanks


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#12
November 17, 2016 at 19:59:02
Nothing has changed, It still saying
No cd/net
A;\>
If l copy &paste the product recovery cd into a USB would it work??

message edited by Painteman


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#13
November 17, 2016 at 20:05:03
You're booting from the cd/dvd drive. The disk in the drive is attempting to load dos drivers for the cd/dvd drive:

Device driver not found ''TOSCD001''
No valid CDROM device drivers selected

but those drivers aren't finding it, likely because you've got a sata optical drive. That means the disk you're using isn't the right one for that laptop else the drivers would be the correct ones.

Put the hard drive first in the boot order as Derek mentions or take the disk out of the optical drive. If you still get the 'no bootable device' then, as already mentioned, your hard drive has probably gone bad


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#14
November 17, 2016 at 20:35:53
You can create a bootable cd and run a drive fitness test to check the hard drive. Toshiba uses the hitachi test:

https://www.hgst.com/hdd/support/do...

and scroll down to 'cd image' under the 'drive fitness test' section.


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#15
November 20, 2016 at 00:08:18
To be honest with you guys l couldn't do it. its way beyond of my knowledge and l will have to take it to a technician. l really thank you very much for everyone's effort in my case.

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#16
November 20, 2016 at 04:56:29
Before l go. is it possible erase all the files on the HD before l take it to be fixed?? Just to be safe .. thank you

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#17
November 20, 2016 at 21:48:38
✔ Best Answer
In order to delete anything on the drive it needs to be accessable after booting from a separate drive. Linux is often used as you can download an ISO (cd image file), burn to a cd and boot your computer with it. Puppy linux is popular:

http://puppylinux.com/

You might also take a look at the links in Johnw's # 1 here:

http://www.computing.net/answers/ha...

If neither of those can access your hard drive then likely it's bad and you probably don't have to worry about anyone poking around in it.

Others may post in with other suggestions.


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#18
November 27, 2016 at 20:22:36
l had to take it to the repairer , he said there was nothing on the hard drive everything has been deleted somehow and luckily HD didn't get damaged. Had to install window now it works. I thank you guys very much for your great support and effort with my computer issue... (y)

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#19
November 28, 2016 at 00:45:58
You're welcome. We're glad you got it fixed.

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