Solved How to reconnect to internet after using S/Restore?

May 30, 2015 at 08:19:12
Specs: Windows 8.1, ample
How to reconnect to the internet?
My Dell Studio laptop crashed after using system restore and now I can only work offline, it refuses to connect to any server provider so I can use the internet. I have spent many hours struggling with this and I can't fix it myself. I have Windows 8.1 on it, it is a handmedown and I don't have a recovery disk. I think there is a corrupted file after using system restore. Please make your answer simple and clear as I am elderly and not a techie. From hopeful33.



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#1
May 30, 2015 at 08:26:19
"it refuses to connect to any server provider"

You can't just connect to any service provider that takes your fancy, you can only connect to the service provider you've signed up to with a subscription.

Try installing the network drivers for your model from the Dell website that serves your region or country.


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#2
May 30, 2015 at 08:29:23
"it refuses to connect to any server provider"

You can't just connect to any service provider that takes your fancy, you can only connect to the service provider you've signed up to with a subscription.

Try installing the network drivers for your model from the Dell website that serves your region or country.

For the UK: http://www.dell.com/support/home/UK...

For the US: http://www.dell.com/support/home/us...

For other countries, click the link at bottom-right of page.


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#3
May 30, 2015 at 10:51:47
✔ Best Answer
It might help to explain why you needed to run system restore. What problem were you trying to fix?

"I don't have a recovery disk"

You don't need one. There's a hidden partition on the hard drive that can be used to reinstall Windows. It's drastic move though & you'll likely lose all your files & programs. You should try other fixes 1st.

http://www.dell.com/support/article...

Please post the model/model number of your laptop. Are you attempting to connect wirelessly or is the laptop plugged directly into a modem/router? Did you check Device Manager to make sure there are no problems with the network drivers? Which browser are you using? Are you sure "work offline" isn't enabled?


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#4
May 30, 2015 at 12:26:06
A system restore would "normally" include installing the network adapter(s) drivers?

Presuming the Dell boots up OK...?

Are you trying to connect to your isp (the router) by wifi or by ethernet/cat-5 cable?

And also requested what is the model of your Dell?


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#5
June 1, 2015 at 04:09:27
thanks.
(a) generally sluggish and keeps getting stuck. I get as far as booting up but I still can't connect to my server, btinternet.com.
(b) I prefer Ethernet but it keeps going on to Wi-Fi. Have tried stopping and restarting my BTHome Hub4 router but it still goes back to Wi-Fi which I don't like because of snooping problems.
(c) As I wrote, it is a Dell STUDIO. It's no good asking me to download anything on it as I can't connect to the server. I am using an old HP laptop to communicate at present but how do I transfer anything from that to the Dell Studio when I can't use the internet on the Dell?

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#6
June 7, 2015 at 08:54:50
You can transfer "stuff" between computers via cd/dvd or a usb memory stick/flash drive.

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#7
June 7, 2015 at 11:14:18
And if/when you can get the system booted up... have you simply disabled (perhaps even uninstalled ) the wifi adapter (via Device Manager)? That way it can't go to wifi over ethernet as wifi won't be enabled?

Cross referring to your subsequent post...

If you have a valid Windows Key for the original OS; it will likely be an OEM. You can simply use an OEM disk to re-instal the system afresh. It won't be quite the same load as came with the Dell originally - as invariably Dell etc. include a host of assorted "stuff" of their own. But at least you will get a fresh windows OS - but of course no apps that may have come with the original Del installation?

But as per riider in your subsequent (and this post) have you considered/followed his suggestions re' locating and using the built-in recovery partition?

Equally as per riider - the exact model of your Dell is important' as although many look the same overall, they aren't all the same.

You refer to btinternet.com - which means you're in the UK. Whereabouts in the UK are you? (Do not post your actual address and/or email or phone numbers)


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