How do I restore Work and Excell.

July 4, 2020 at 13:51:33
Specs: Windows 10
When I turned my computer on I got a message in the lower right hand corner that this computer is on a metered network. I hit sync anyway and lost Word and Excel. I can't open and of my saved documents. How do I get that back. It is in there somewhere.

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July 4, 2020 at 13:58:48
What version of word, excel?

Office 365 or which other version?

And can you explain “metered network”?

editied per trvlr to correct typo caused by predictive typing on iPad...

message edited by trvlr

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July 4, 2020 at 14:26:07
I'm not sure what a metered network is. I have Office 365.

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July 4, 2020 at 15:33:12
Like you I'm not familiar with metered network systems; but this site (amongst many) describes it to some degree:

Your Office-365 - did you buy and install it on your computer; or is a monthly/annual fee arrangement?

This MS discussion seem to address a situation similar to yours; but it may be a lot more than that...

Presuming the Office-365 gurus come across here shortly... hang in for a while. And/or perhaps make a call to MS-land and ask them to help.There does appear to be a history of this message popping up on its own and causing mayhem when it does...

Also if all you use is word/excel then you might find Libre Office (which is totally free) a perfect replacement/alternative for the Office suite. It doesn't have an email app included, but that's easily dealt with. Most of us use Thunderbird in (place of Office-Outlook...) and that too is free..

message edited by trvlr

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July 4, 2020 at 18:03:37
Check if "Metered connection" is ON at: Settings > Network & Internet > Change connection Properties

Click the start menu and type "word" or "excel" , anything pop up?

Is this a laptop? desktop? Wifi connected?

message edited by sluc

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July 5, 2020 at 07:38:07
"I'm not sure what a metered network is"

Most internet/network connections are unlimited. "Metered" means the connection is limited in some way. For example, cellular internet might have data limits in place. What type of connection are you using?

"I have Office 365"

Office 365 is an internet based service so it's availability might be affected by a limited internet connection.

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July 13, 2020 at 01:34:54
I have the same issue and managed to solve it, I think.

Go to Settings -> Network & Internet -> Data Usage -> Set the data limit of the Wi-Fi network to "Unlimited".

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July 21, 2020 at 00:28:54
To solve the metered connection problem right-click on your connected wifi, you will see three options, select set as a non metered connection from them. I hope it will work.

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