How do I get screen to display full size

Hewlett-packard / P7-1436s
August 15, 2014 at 12:17:02
Specs: Win8, 3.0 ghz/6 Gigs RAM
Black bar across top of monitor screen. Was OK until I called HP and asked why computer won't update to 8.1. They had me allow remote access and scanned and said I had problems. Wanted $200.00 to fix. I said no and they disconnected. Now my window is squashed down leaving a one inch black bar across the top of the monitor above the window. I had no problem with computer before I called about the refusal of AppStore to do the 8.1 upgrade.

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#1
August 15, 2014 at 12:29:51
I just realized that there is a bar across the bottom as well! The window is squeezed in the middle like a maladjusted TV.

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#2
August 15, 2014 at 13:20:05
Follow the steps here. You want to go with the recommended resolution. It'll probably be the top choice. http://windows.microsoft.com/en-us/...

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#3
August 15, 2014 at 15:15:05
Unfortunately that answer was of no use. It is not what is within the window which is flattened, it is the entire window leaving black strips across the screen above and below the window. And yes, the window is maximized.

It is like an old fashioned maladjusted TV. The whole picture is flattened, squeezed together. It is full width.


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#4
August 15, 2014 at 15:48:26
I got it fixed. I still don't know what that HP A******* did but I got it fixed by doing a system restore back four days. Didn't think of it earlier. Thanks anyway guys.

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#5
August 15, 2014 at 16:02:11
'They had me allow remote access and scanned and said I had problems. Wanted $200.00 to fix.'
What were the problems they listed? Was it malware or operating system problems?

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#6
August 15, 2014 at 16:20:24
He said that something, not specified, was preventing me from upgrading to Win 8.1. (AppStore opens and immediately closes, not showing anything). System scan with Norton found nothing. He didn't like that I had CCleaner and Eusing Free Registry cleaner on my system. Didn't say anything about Classic Shell.

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#7
August 15, 2014 at 16:48:25
try these 2 free cleaners and fix all they find...I have a hunch it may be spyware and adware causing problems for you. Norton is not the best by any means so these 2 progs might make a difference for you.
Adwcleaner
http://www.bleepingcomputer.com/dow...
Malwarebytes
http://filehippo.com/download_malwa...
Download whre it says latest version on the right, and be sure to uncheck the free pro trial...these should work for you

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#8
August 15, 2014 at 17:34:44
Try another monitor or someone else's on yours. It might be playing up and what was done could be pure coincidence - things can fail at any time. From your description in #3 it reads like either a monitor or display card issue to me. Vague possibility of a video driver problem but I've never ever known a virus squash a screen.

[Some folk did have issues with the original update to 8.1]

If you are now running Windows 8.1 then see if new Win 8.1 video drivers have been produced. Get these from HP and make sure they are 32 or 64 bit as appropriate.

EDIT:
Probably not your issue but optional update KB2975719 has caused several problems. I noticed that it has vanished from Windows Update and direct MS links to the full file. Looks like its been pulled.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
August 16, 2014 at 18:20:29
I have my computer pretty much back to normal except that Norton wouldn't start. When
I followed Norton's instructions to fix it, Norton was uninstalled but I couldn't reinstall because it wanted a code and I didn't have because it had been an automatic renewal. Scanned with Windows Defender, ADW, NPE, and Avast which I installed in lieu of Norton. No problems were found so I will just stay away from HP.

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#10
August 16, 2014 at 23:01:32
be sure to totally uninstall Norton or Avast will not work properly, may be use revo free uninstaller to remove all registry items etc....

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#11
August 17, 2014 at 08:22:28
Another option is Norton's own removal tool, which is focussed:
https://support.norton.com/sp/en/uk...

Revo should also be OK because you presumably don't have or need any other Norton products. Where I have come to grief with Revo is when you have other products which include the same name - such as removing just one thing from HP. I've known it mess up some other HP products at the same time. I worry therefore about using it, for example, on MS stuff because babies might go out with the bath water.

The free version of Avast is very good. I would be inclined to stick with Avast rather than re-invoke Norton, which seems to cause issues at times.

Always pop back and let us know the outcome - thanks


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#12
August 17, 2014 at 09:21:00
I myself have NEVER had a problem with Revo Uninstaller...I suppose it is better if the user pays attention to all it removes. That's why I suggest it for different types of removals.

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#13
August 17, 2014 at 09:48:02
Well, I guess that's where experience varies because I've had it baulk a couple of times and had to resort to System Restore. I'm careful with what it removes but when it comes to some files, such as dll's, and also registry entries, it is not always clear if they only relate to the program you are removing. This appears to be the trouble Revo has too at times.

Whatever, I have no "big issue" with Revo generally but in the interest of our posters I tend to suggest other things first - in this particular case the Norton Uninstaller.

Always pop back and let us know the outcome - thanks


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