Solved HOw do I fix error system thread exception not handled?

Hewlett-packard Hp pavilion dv4-2169nr e...
January 7, 2015 at 18:30:37
Specs: Windows 8.1
I recently bought a HP laptop after my Acer died...and I have been getting the BSOD and an error message "system thread exception not handled..." when I watch videos online...the blue screen appears and tells me the error and then shuts down and restarts the laptop...at which point it's fine for a bit...
I have downloaded and updated all of the drivers and came across a tip about solving the problem by turning off the hardware acceleration, but don't know where to find that on Firefox...
HELP!!!

See More: HOw do I fix error system thread exception not handled?

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✔ Best Answer
January 8, 2015 at 02:35:49
Hi Dee, remember this.
"I am working CRAZY hours right now but will try and get to it in the next couple of days...."
http://www.computing.net/answers/se...
" Acer died"
I guess that was what we were working on.

You have a lot going on in your comp, that shouldn't be.

It is going to take some cleaning up, I am quite happy to see it through to the conclusion.
I'm still here.
http://www.timeanddate.com/worldclo...

Step 1: Copy & Paste the dump (.dmp ) file onto your desktop & then upload it using ZippyShare. No account needed. Post the link please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif
Minidump file is located in C:\Windows\Minidump
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...

message edited by Johnw



#1
January 7, 2015 at 19:03:38
ERROR: SYSTEM THREAD / KERNEL MODE EXCEPTION NOT HANDLED
(0x0000007E / 0x0000008E)
If these are your error numbers, here is how to fix.
http://www.registryrecycler.com/blo...

If not.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using this, or upload to a site of your choosing. No account needed. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif

message edited by Johnw


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#2
January 7, 2015 at 20:32:32
Another here.

Fix: ‘System Thread Exception not Handled” in Windows
http://wind8apps.com/system-thread-...


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#3
January 8, 2015 at 00:53:35
Hey there John...tx for replying so quickly...hope you had a nice Holiday and Happy New Year...
Here are the links as requested but am going to try the other one that you posted too, even though I just installed all of the drivers...

http://www51.zippyshare.com/v/59489...
http://www51.zippyshare.com/v/70923...

message edited by Dee66


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Related Solutions

#4
January 8, 2015 at 02:35:49
✔ Best Answer
Hi Dee, remember this.
"I am working CRAZY hours right now but will try and get to it in the next couple of days...."
http://www.computing.net/answers/se...
" Acer died"
I guess that was what we were working on.

You have a lot going on in your comp, that shouldn't be.

It is going to take some cleaning up, I am quite happy to see it through to the conclusion.
I'm still here.
http://www.timeanddate.com/worldclo...

Step 1: Copy & Paste the dump (.dmp ) file onto your desktop & then upload it using ZippyShare. No account needed. Post the link please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif
Minidump file is located in C:\Windows\Minidump
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...

message edited by Johnw


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#5
January 8, 2015 at 08:44:04
Hey John...not sure if the problem (black screen) was what we were working on or not I think I blocked all of that out!!! Too traumatic... LOL
I DO appreciate the help. though...
So you live in Perth? Very cool...guess you'll probably be asleep now..ah well, no hurry, I am at work now so get back to me when you can...
So....I "revealed" the hidden files and have the dmp. files but there are quite a few and they are BIG files...?
Not sure which one that you need?

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#6
January 8, 2015 at 14:02:07
"So....I "revealed" the hidden files and have the dmp. files but there are quite a few and they are BIG files...? "
Yep, some are.

The latest Minidump file, located in C:\Windows\Minidump is what I want at this stage.

<c>Not the Kernel memory dump which is located in C:\Windows\MEMORY.DMP


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#7
January 8, 2015 at 14:30:42
Okay now it's telling me that I don't have permission to open the file....and need to contact an administrator ,.....I have unhidden everything etc, as indicated in the link that you posted...not sure what the problem is, here....
So you're an early riser, huh? lol

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#8
January 8, 2015 at 14:40:49
"So you're an early riser, huh? lol"
I am, was late to bed last night as well.

"Okay now it's telling me that I don't have permission to open the file"
Reread all my instructions.


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#9
January 8, 2015 at 15:24:39

K John, have done everything that you said and have followed all instructions and it's still telling me I need an administrators permission....will try restarting and see if that works...

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#10
January 8, 2015 at 15:30:21
yeah nope!!! STILL telling me I need admin permission...?!?!?!

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#11
January 8, 2015 at 15:34:45

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#12
January 8, 2015 at 15:46:38
Whew!

* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8001ff1f1ab, The address that the exception occurred at
Arg3: ffffd001836b5128, Exception Record Address
Arg4: ffffd001836b4930, Context Record Address

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
atikmdag+c51ab
fffff800`1ff1f1ab 488b83a8060000 mov rax,qword ptr [rbx+6A8h]

EXCEPTION_RECORD: ffffd001836b5128 -- (.exr 0xffffd001836b5128)
ExceptionAddress: fffff8001ff1f1ab (atikmdag+0x00000000000c51ab)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000000000006a8
Attempt to read from address 00000000000006a8

CONTEXT: ffffd001836b4930 -- (.cxr 0xffffd001836b4930)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000068000 rdi=0000000000000002
rip=fffff8001ff1f1ab rsp=ffffd001836b5360 rbp=ffffe0004859b8a0
r8=0000000000000002 r9=000000f412678000 r10=0000000000000000
r11=fffff8001ea0f587 r12=ffffe000485573c0 r13=ffffe00047143500
r14=ffffe0004c150010 r15=fffff8001fe5a000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
atikmdag+0xc51ab:
fffff800`1ff1f1ab 488b83a8060000 mov rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 00000000000006a8

READ_ADDRESS: fffff803db743d80: Unable to get special pool info
fffff803db743d80: Unable to get special pool info
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
00000000000006a8

FOLLOWUP_IP:
atikmdag+c51ab
fffff800`1ff1f1ab 488b83a8060000 mov rax,qword ptr [rbx+6A8h]

BUGCHECK_STR: AV

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff8001ff1f1ab

STACK_TEXT:
ffffd001`836b5360 00000000`00000000 : ffffd001`836b53a9 00000000`00b8ffcc 000000ff`241fc000 ffffe000`4c150010 : atikmdag+0xc51ab


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: atikmdag+c51ab

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME: atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 53ec1a13

STACK_COMMAND: .cxr 0xffffd001836b4930 ; kb

FAILURE_BUCKET_ID: X64_AV_atikmdag+c51ab

BUCKET_ID: X64_AV_atikmdag+c51ab

Followup: MachineOwner


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#13
January 8, 2015 at 15:51:47

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#14
January 8, 2015 at 16:30:48
Do I need to use ALL of these?....Or...?
And what happens when AMD is uninstalled? How do I reinstall? K, I'm nervous here John...lol
Several of them seem to be the same thing...?

message edited by Dee66


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#15
January 8, 2015 at 16:58:57
"Do I need to use ALL of these?....Or...?"
I always put multilinks, links are like us, they die.
Use the download you feel the most comfortable with.

"And what happens when AMD is uninstalled?"
It is only a small part of AMD.

"How do I reinstall?"
You don't, the Dump file says it is a problem.

message edited by Johnw


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#16
January 8, 2015 at 17:56:44
k...here goes nothin'.... :-)

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#17
January 8, 2015 at 18:08:50
I don't see why it should help this issue but as you asked, here's how to disable hardware acceleration in Firefox:
http://www.askvg.com/how-to-disable...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#18
January 8, 2015 at 19:07:47
Thanks Derek....I don't know either frankly, it was just something I saw on a forum about fixing comp. issues...
But thanks any way...

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#19
January 8, 2015 at 19:09:13
Alrighty John...I ran the uninstall and took out AMD quickstream....so....what's next?

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#20
January 8, 2015 at 19:18:15
".so....what's next?"
Process of elimination Dee, one step at a time, we wait & see if you get anymore BSOD's.

message edited by Johnw


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#21
January 8, 2015 at 19:20:49
"I ran the uninstall and took out AMD quickstream"
I asked you to uninstall > AMD Catalyst

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#22
January 9, 2015 at 02:09:20
K, John just went back and checked and can't find catalyst on any of these links....???
Ok if I need to uninstall catalyst, is there a reason that I can't do it directly from the programs install/uninstall?
When I use the uninstall wizard, it doesn't bring it up at ALL, except for the Quickstream as I mentioned...which I uninstalled as it was the only AMD program shown when I used the wizard...
If I go into programs now the only mention of AMD catalyst there is, is AMD catalyst control center...the rest are video drivers, HDMI audio drivers etc.

message edited by Dee66


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#23
January 9, 2015 at 02:28:32
Ok, Dee, open Wise Program Uninstaller, right click on the page & hit > Export to text file. Save it to your Desktop.

Copy & Paste the contents in your reply post please.


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#24
January 9, 2015 at 02:53:43
K, John...here it is...
Search Protection Spigot, Inc. C:\Users\Dee\AppData\Roaming\Search Protection\ 10.7.0.1 2015-01-08 0 Bytes
Synaptics Pointing Device Driver Synaptics Incorporated %ProgramFiles%\Synaptics\SynTP 18.1.15.1 2015-01-09 46.4 MB
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Microsoft Corporation 10.0.40219 2014-10-09 13.8 MB
7-Zip 9.20 (x64 edition) Igor Pavlov 9.20.00.0 2014-09-25 4.5 MB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 Microsoft Corporation 9.0.21022 2014-10-09 8.1 MB
Energy Star Hewlett-Packard Company C:\Program Files\Hewlett-Packard\Energy Star\ 1.0.9 2014-10-09 3.4 MB
Ralink Bluetooth Stack Mediatek C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\ 11.0.752.0 2014-10-09 11.9 MB
Bonjour Apple Inc. C:\Program Files (x86)\Bonjour\ 3.0.0.10 2014-10-09 2.0 MB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation 9.0.30729 2014-10-09 13.2 MB
HP Registration Service Hewlett-Packard C:\Program Files (x86)\Hewlett-Packard\HP Registration Service\ 1.2.7745.4851 2014-10-09 30.2 MB
Adobe Flash Player 16 NPAPI Adobe Systems Incorporated C:\Windows\SysWOW64\Macromed\Flash\ 16.0.0.235 2013-08-22 6.0 MB
Driver Booster 2.1 IObit C:\Program Files (x86)\IObit\Driver Booster\ 2.1 2015-01-02 35.1 MB
Google Chrome Google Inc. C:\Program Files (x86)\Google\Chrome\Application 39.0.2171.95 2014-12-27 0 Bytes
CyberLink YouCam CyberLink Corp. C:\Program Files (x86)\CyberLink\YouCam 5.0.5.4502 2014-10-09 284.0 MB
CyberLink Media Suite 10 CyberLink Corp. C:\Program Files (x86)\CyberLink\Media Suite 10.0.8.4420 2014-10-09 25.0 MB
CyberLink Power2Go 8 CyberLink Corp. C:\Program Files (x86)\CyberLink\Power2Go8 8.0.8.4316 2014-10-09 408.0 MB
Cyberlink PhotoDirector CyberLink Corp. C:\Program Files\CyberLink\PhotoDirector 5.0.3.5715 2014-10-09 439.0 MB
CyberLink PowerBackup 2.6 CyberLink Corp. C:\Program Files (x86)\CyberLink\PowerBackup\ 2.6.1.0903 2014-10-09 69.2 MB
CyberLink Power Media Player 12 CyberLink Corp. C:\Program Files (x86)\CyberLink\PowerDVD12 12.0.5.4505 2014-10-09 312.0 MB
CyberLink PowerDirector 12 CyberLink Corp. C:\Program Files\CyberLink\PowerDirector12 12.0.2.3220 2014-10-09 911.0 MB
McAfee Security Scan Plus McAfee, Inc. "C:\Program Files (x86)\McAfee Security Scan\ 3.0.285.6 2015-01-07 10.3 MB
Mozilla Firefox 34.0.5 (x86 en-US) Mozilla C:\Program Files (x86)\Mozilla Firefox 34.0.5 2014-12-27 81.3 MB
Mozilla Maintenance Service Mozilla "C:\Program Files (x86)\Mozilla Maintenance Service\ 34.0.5 2014-12-27 214.0 KB
McAfee LiveSafe - Internet Security McAfee, Inc. C:\Program Files\McAfee 13.6.1492 2014-10-09 0 Bytes
Raptr "C:\Program Files (x86)\Raptr\ 2015-01-08 0 Bytes
WildTangent Games WildTangent C:\Program Files (x86)\WildGames 1.0.4.0 2014-10-09 0 Bytes
Wise Program Uninstaller 1.65 WiseCleaner.com, Inc. C:\Program Files (x86)\Wise\Wise Program Uninstaller\ 1.65 2015-01-09 5.2 MB
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 Microsoft Corporation "C:\ProgramData\Package Cache\{15134cb0-b767-4960-a911-f2d16ae54797}\ 11.0.50727.1 2014-10-09 20.4 MB
OEM Application Profile Advanced Micro Devices, Inc. C:\Program Files (x86)\ATI Technologies\ 1.00.0000 2014-10-09 9.0 KB
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 9.0.30729.4148 2014-10-09 10.2 MB
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 Microsoft Corporation "C:\ProgramData\Package Cache\{22154f09-719a-4619-bb71-5b3356999fbf}\ 11.0.50727.1 2014-10-09 17.3 MB
HP Wireless Button Driver Hewlett-Packard Company 1.1.2.1 2014-10-09 765.0 KB
Dropbox 25 GB Dropbox, Inc. 0.9.0 2014-09-25 2.7 MB
Realtek Card Reader Realtek Semiconductor Corp. C:\Program Files (x86)\Realtek\Realtek Card Reader 6.3.273.59 2014-10-09 0 Bytes
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 8.0.61001 2014-10-09 4.8 MB
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 8.0.59193 2014-10-09 4.3 MB
Intel® Driver Update Utility Intel "C:\ProgramData\Package Cache\{8409c4f7-2340-4933-a304-5d37db4fb48b}\ 2.0.0.29 2015-01-02 6.9 MB
Realtek Ethernet Controller Driver Realtek C:\Program Files (x86)\Realtek\NICDRV_8169 8.32.508.2014 2014-10-09 0 Bytes
Foxit PhantomPDF Foxit Corporation C:\Program Files (x86)\Foxit PhantomPDF\ 6.0.33.715 2014-09-25 579.5 MB
Ralink RT3290 802.11bgn Wi-Fi Adapter Mediatek C:\Program Files (x86)\Ralink\RT2860 Wireless LAN Card 5.0.45.0 2014-10-09 0 Bytes
Microsoft Office Microsoft Corporation 15.0.4569.1506 2014-09-25 318.7 MB
HP Support Assistant Hewlett-Packard Company C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\ 7.7.34.34 2014-09-25 64.9 MB
OpenOffice 4.1.1 Apache Software Foundation C:\Program Files (x86)\OpenOffice 4\ 4.11.9775 2014-12-31 338.2 MB
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Corporation 9.0.30729 2014-10-09 8.8 MB
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 9.0.30729.6161 2014-12-31 10.2 MB
HP Documentation Hewlett-Packard C:\Program Files (x86)\Hewlett-Packard\Documentation\ 1.1.0.0 2014-10-09 30.2 MB
Evernote v. 5.5.3 Evernote Corp. C:\Program Files (x86)\Evernote\Evernote\ 5.5.3.4236 2014-10-09 217.9 MB
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Corporation 10.0.40219 2014-10-09 11.1 MB
HP System Event Utility Hewlett-Packard Company 1.2.6 2014-09-25 8.1 MB
Realtek High Definition Audio Driver Realtek Semiconductor Corp. C:\Program Files\Realtek\Audio\HDA 6.0.1.7335 2014-10-09 0 Bytes
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Corporation 9.0.21022 2014-10-09 6.7 MB

Tx!!!


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#25
January 9, 2015 at 03:44:23
"Ok if I need to uninstall catalyst, is there a reason that I can't do it directly from the programs install/uninstall?"
No.

" AMD catalyst control center"
That's the one.

Download Security Check by screen317 from one of the following links and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://screen317.spywareinfoforum.o...
http://screen317.changelog.fr/Secur...
Please restart the computer before running this security check..
* Double click SecurityCheck.exe. If you run Windows Vista or 7/8, right click and choose 'Run as Administrator'.
o If you are asked by Windows to run this program or not, please click 'Yes' or 'Run'.
o When you see a console window, press any key to continue scanning.
o Wait while it scans.
o If your firewall alerts you of Security Check, please press 'Allow' or similar.
* A Notepad document should open automatically after scan is completed. It will be called checkup.txt; Please Copy and Paste the contents into your reply.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

message edited by Johnw


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#26
January 9, 2015 at 06:35:45
Hey John, here's the log....
Results of screen317's Security Check version 0.99.93
x64 (UAC is enabled)
Internet Explorer 11
[b][u]``````````````Antivirus/Firewall Check:``````````````[/b][/u]
Windows Firewall Enabled!
Windows Defender
McAfee Anti-Virus and Anti-Spyware
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
[b][u]`````````Anti-malware/Other Utilities Check:`````````[/b][/u]
Wise Disk Cleaner 8.39
Adobe Flash Player 16.0.0.235
Mozilla Firefox (34.0.5)
Google Chrome (39.0.2171.95)
[b][u]````````Process Check: objlist.exe by Laurent````````[/b][/u]
[b][u]`````````````````System Health check`````````````````[/b][/u]
Total Fragmentation on Drive C: %
[b][u]````````````````````End of Log``````````````````````[/b][/u]

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#27
January 9, 2015 at 15:17:43
"Windows Firewall Enabled!
Windows Defender
McAfee Anti-Virus and Anti-Spyware
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]"
What is your main AntiVirus Dee?

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#28
January 9, 2015 at 17:39:00
I really don't know John...am going to assume McAfee, as that;s the one that sends me error messages and that's the one I had to turn off in order to do the scan...

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#29
January 9, 2015 at 17:44:35
Ok Dee, I shall assume the same.

Any blue screens?


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#30
January 9, 2015 at 18:19:37
Not yet...but it usually happens when I watch videos and as I have been at work since Wed, I haven't had time to do that yet... lol Going to try one now and see what happens.... Wish me luck and I will report back at the first sign of blue...

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#31
January 9, 2015 at 23:31:22
Few more things to do Dee.

Run Disk Cleanup
http://windows.microsoft.com/en-au/...


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#32
January 10, 2015 at 01:33:08
Ok John, it's done now

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#33
January 10, 2015 at 01:40:41
Next Step: Copy & Paste the text below ( starting closeprocesses: ), save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

closeprocesses:
emptytemp:
AlternateDataStreams: C:\Users\Dee\OneDrive:ms-properties
SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {99A33C17-3E83-4D27-935F-AF68702932D3} URL = http://www.amazon.ca/s/ref=azs_osd_...
SearchScopes: HKU\S-1-5-21-147041925-873694638-2332694717-1002 -> {99A33C17-3E83-4D27-935F-AF68702932D3} URL = http://www.amazon.ca/s/ref=azs_osd_...
S3 GENERICDRV; \??\C:\Users\ADMINI~1\AppData\Local\Temp\pft53E0.tmp\amifldrv64.sys [X]
C:\Users\Dee\AppData\Local\Temp\Extract.exe
C:\Users\Dee\AppData\Local\Temp\SP67335.exe

Run FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.


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#34
January 10, 2015 at 02:15:31
Here's the log...it wouldn't work from the desktop so I went through downloads...I also removed old programs and system files while doing disk cleanup....
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 07-01-2015
Ran by Dee at 2015-01-10 05:09:51 Run:1
Running from C:\Users\Dee\Downloads
Loaded Profile: Dee (Available profiles: Dee)
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
closeprocesses:
emptytemp:
AlternateDataStreams: C:\Users\Dee\OneDrive:ms-properties
SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {99A33C17-3E83-4D27-935F-AF68702932D3} URL = http://www.amazon.ca/s/ref=azs_osd_...
SearchScopes: HKU\S-1-5-21-147041925-873694638-2332694717-1002 -> {99A33C17-3E83-4D27-935F-AF68702932D3} URL = http://www.amazon.ca/s/ref=azs_osd_...
S3 GENERICDRV; \??\C:\Users\ADMINI~1\AppData\Local\Temp\pft53E0.tmp\amifldrv64.sys [X]
C:\Users\Dee\AppData\Local\Temp\Extract.exe
C:\Users\Dee\AppData\Local\Temp\SP67335.exe
*****************

Processes closed successfully.
C:\Users\Dee\OneDrive => ":ms-properties" ADS removed successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => Value was restored successfully.
"HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => Key deleted successfully.
HKCR\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} => Key not found.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{99A33C17-3E83-4D27-935F-AF68702932D3}" => Key deleted successfully.
HKCR\Wow6432Node\CLSID\{99A33C17-3E83-4D27-935F-AF68702932D3} => Key not found.
"HKU\S-1-5-21-147041925-873694638-2332694717-1002\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{99A33C17-3E83-4D27-935F-AF68702932D3}" => Key deleted successfully.
HKCR\CLSID\{99A33C17-3E83-4D27-935F-AF68702932D3} => Key not found.
GENERICDRV => Service deleted successfully.
C:\Users\Dee\AppData\Local\Temp\Extract.exe => Moved successfully.
"C:\Users\Dee\AppData\Local\Temp\SP67335.exe" => File/Directory not found.
EmptyTemp: => Removed 519.9 MB temporary data.


The system needed a reboot.

==== End of Fixlog 05:10:07 ====


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#35
January 10, 2015 at 03:57:49
".it wouldn't work from the desktop so I went through downloads"
It should have been on the Desktop originally, as per my post #1

Use Unchecky to help prevent third party installs. Nothing is perfect, the badies are always ahead of the goodies, so be vigilant.
http://www.softpedia.com/get/System...
http://unchecky.com/
A reliable application that aims to protect your computer against third-party components often offered during software installations.

That's it, unless something rears it's ugly head.


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#36
January 10, 2015 at 07:18:29
Yes they WERE both on the desktop but it wouldn't run and kept telling me that the fixlist wasn't there...Apparently it still worked when I ran them through downloads, no?
Any way, I downloaded unchecky as well...tx for that and I can't thank you ENOUGH for your help there, John....
Take care and hopefully, nothing ELSE will rear it's ugly head!!!

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#37
March 12, 2015 at 17:22:39
I have an HP 15 notebook and I started getting this message more and more frequently. Sometimes as many as 7-10 crashes a day. I called HP Tech Support, no help after 4 calls and a complete refresh of my system back to the original state. It worked for a few days but after updates, it started all over again. Finally, I went to the Video Card Mfg, AMD, downloaded a Driver Analyzer. It looked at my system, said I needed to download an update, I did and so far the past 6 weeks it's been fine.

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#38
March 12, 2015 at 17:30:56
Nice one Dee66 and Johnw.

Always pop back and let us know the outcome - thanks


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#39
March 12, 2015 at 18:13:46
The problem has remained fixed!!! Thanks again John!!!


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#40
March 12, 2015 at 18:16:22
Magic, thanks for letting us know, Dee.

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