Help with Rebooting Asus Notebook PC

July 6, 2014 at 09:19:32
Specs: Windows 8
How do I reboot my Asus Notebook PC? When I power up my laptop, there's this message that says "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key." Please help!

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#1
July 6, 2014 at 14:39:30
That won't be solved by an OS reset. It likely means a problem with your hard drive. Go into cmos/bios setup and make sure the hard drive is seen OK. Also make sure it's enabled in the boot order--either the first boot device or second behind the cd/dvd drive.

If none of that helps it probably means your hard drive is bad.


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#2
July 6, 2014 at 21:26:52
A computer technician took a look at it and said that he can change the hard drive to windows 7. Will that change the entire setup of the laptop or just the desktop?

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#3
July 6, 2014 at 21:56:03
What did he say was wrong with it? The error messages you're getting indicate the bios isn't finding a drive to boot from, pointing to a bios setup problem or bad hard drive.

If he's checked it out and it's NOT the hard drive then I wouldn't think it would be necessary to install an older operating system.

If replacing the hard drive is part of the fix then nothing of your previous system would be on the new drive. Similarly if he installs windows 7 over your windows 8 you will lose all your installed programs but it would be possible to copy off your personal documents and saved music, videos and pictures before installing windows 7 and then copy them back after the install.

But you shouldn't consider doing any of that until you know where the problem is. In the long run I think you're better off if you can manage to keep windows 8 on it.


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#4
July 6, 2014 at 22:06:44
What model Asus is it? We can look up how to do a factory restore/OS reset just in case. Of course if the hard drive is bad you can't do a restore but it wouldn't hurt to know how to do it should that turn out to be an option.

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#5
July 7, 2014 at 22:55:12
The technician that took a look at my laptop said that it needs a new hard drive. He was willing to install a windows 7 hard drive but I told him not to. The model is an Asus Notebook PC. I really want to fix this laptop. It was a gift from my father.

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#6
July 8, 2014 at 00:18:06
The model isn't just an 'asus notebook PC'. The model number will probably have both letters and number in it. Likely that information will be on a sticker on the botttom of the laptop.

Do you trust the tech to know what he's doing?

If the hard drive is bad you can't do anything but replace it. But it might still be under warranty. You need to go to the asus support site for your model and check that. Or you might try taking it back to the place it was bought from. They can check to see if it's under warranty and if so, should fix it there.

If the place it was purchased from isn't nearby you can contact asus and either send it to them or to an asus authorized repair shop.

If it's under warranty any of the above places should fix it for free or maybe a small charge depending on warranty coverage.

If it's not under warranty the hard drive itself probably is. In that case you'd go to the support site for the hard drive, verify it's under warranty and request an RMA (return material authorization) form. Then send the drive back to them and they'll return you a good one.

Of course the drive you get back will be blank. Go back to the asus support page for your model and see if you can order recovery disks. If so, the disks will be especially for your model so you won't have to hunt down any drivers.

So first check and see if it's under warranty and if so, get it fixed that way. If it's not under warranty check to see if the hard drive itself is and if so return it for a new one and (hopefully) order recovery disks from asus.


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#7
July 8, 2014 at 00:38:29
The model is an Asus V500CA. The place that I bought it from said that I had 60 days after the purchase to register it online in order for it to have a warranty plan. Unfortunately, I didn't do that. Should the hard drive still have warranty or no?

message edited by lionsarecute


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#8
July 8, 2014 at 15:11:51
I don't know the circumstances under which it was bought but if it was new it should have had an automatic warranty. Your local regulations may vary on that but you might want to contact asus to find out for sure.

My guess is the drive is under warranty. Windows 8 is relatively new and I'd think any drive it's installed on would still be under warranty. The only way to know for sure is to remove it from the laptop, at least enough to read the label. Then go to the drive manufacturer's support page, navigate to the page for 'returns' or 'warranty' or similar wording and enter the information they request there that'll be printed on the label.

message edited by DAVEINCAPS


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