getting started with a Windows 8 computer

February 8, 2015 at 18:13:00
Specs: Linux
How do I factory reset a Windows 8 computer I bought it from a pawn shop and can't get past the log in screen for someone else

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#1
February 8, 2015 at 19:38:45
Tell us the computer brand & model?

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#2
February 8, 2015 at 21:05:24
Take it back to the pawn shop and get them to unlock it, they should have never sold you a computer that is locked. If they can't provide the logon information, it's possible the sold you a stolen computer.

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#3
February 9, 2015 at 09:38:05
Dell inspiron 660s and I bought the installation disc for Windows to try and reinstall but still can't get past the log in screen

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Related Solutions

#4
February 9, 2015 at 09:48:15
Boot up with the windows disk and follow the on screen prompts

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#5
February 9, 2015 at 09:55:09
The Windows 8 disc don't work and it still goes to the log in screen at start up

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#6
February 9, 2015 at 12:27:45
Is your computer set to boot first from cd/dvd drive?

Which login screen are you getting; the windows one or the bios?


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#7
February 9, 2015 at 12:37:59
It's the Windows where you an email and password for Microsoft live

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#8
February 9, 2015 at 12:49:25
So... To clarify... You can boot into windows-8 desktop OK? But are having problems logging into an email account and MS live?

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#9
February 9, 2015 at 13:05:04
No it's the first log in screen

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#10
February 9, 2015 at 14:00:26
Describe what you mean by the first login screen.

Are you able to access the bios settings to check the boot order?

If the windows disk you have is a genuine one it ought to be bootable; providing the computer is not locked/passworded in the bios?


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#11
February 9, 2015 at 14:05:26
No I can't get into bios when I turn on my computer it goes to a log in screen. When I type in an attempt at the password it tells me to go to account.live.com to fix the problem to which I don't know the former owners password to that

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#12
February 9, 2015 at 14:40:29
You are infected.

If your comp is unbootable, or won't let you download, you will have to download ESET from a good computer, put it on a flash/thumb/pen/usb drive & run it from there.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...


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#13
February 9, 2015 at 14:56:24
Ok thank you for your time I will try that

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#14
February 9, 2015 at 14:58:56
"Ok thank you for your time I will try that"
Copy & Paste the contents of the ESET log in your reply please.

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#15
February 9, 2015 at 15:38:36
Your info in your #11 is what was needed to clarify the situation... Suggest you follow Johnw's advice re' the process of cleaning the pest out (and likely others too).

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#16
February 9, 2015 at 16:17:05
I'm not sure that particular problem is an infection. The windows live password request and its direction to go to account.live.com to get it fixed is legitimate. Quite a bit comes up on that subject if you just google "account.live.com" password. None of it points to it being malware-related. Here's one:

http://answers.microsoft.com/en-us/...

You should however be able to get into bios setup. I suggest you're using the wrong key, not pressing it at the right time or have a keyboard problem.


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#17
February 9, 2015 at 18:26:14
Try to get in the BIOS first:
(quote from the manual)

Entering System Setup
1 Turn on (or restart) your computer.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt
to appear and then press <F2> immediately.
NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt
can appear very quickly, so you must watch for it, and then press <F2>. If you
press <F2> before the F2 prompt, this keystroke is lost. If you wait too long and
the operating system logo appears, continue to wait until you see the
Microsoft Windows desktop. Then, turn off your computer and try again. See
"Turn Off Your Computer and Connected Devices" on page 9.

Set the boot order CD first.


Another way is to select the CD from boot menu.
usually by tapping F8 during POST.
(can't find the exact sequence in the manual)


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