Fuzzy text on new HP laptop, not the usual suspects Pls HELP

Hewlett-packard ! hp envy 17 3d laptop i...
April 5, 2013 at 13:45:20
Specs: Windows 8, LOTS!
text is fuzzy on new hp laptop
I have adjusted resolution, done the 'Clear Type' thing...nothing works! This is the second new laptop I have purchased in the last 30 days, both had the same problem. My old Acer is crystal clear, on the same internet connection...Help! and THANKS!!

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#1
April 5, 2013 at 15:32:44
"on the same internet connection"

Does that mean you only get this symptom when on the internet?

Always pop back and let us know the outcome - thanks


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#2
April 6, 2013 at 06:42:04
"I have adjusted resolution"

There is only one resolution that will look best & that's the native resolution. If you're asking about an HP Envy 17, that resolution is probably 1920 x 1080 @ 60Hz. Set it to that then leave it alone.

Got to Start > Control Panel. If you still have it set to Categories, change it to either small or large icons. After doing that, click on Display & make any additional changes there.


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#3
April 6, 2013 at 07:32:32
Very appropriate question, I should have left that info out of my query, as the problem is consistent, whether I am connected or Not. Thank-you for your response!

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#4
April 6, 2013 at 07:48:36
I do have it set to Naive Resolution (recommended), and I have gone through the 'Clear Type' process. I will definitely go through the next steps you have indicated, and get back to your post and let you know. I am on the old computer now, because the type on the new HP creates a great deal of eyestrain. The letters are the right shape and size, but the type is not crisp...fuzzy edges and somewhat blurry, like trying to read something without your glasses on (if you need glasses!)
The laptop in question is an i7, running Windows 8. I do not know if that info is relevant or not. I have heard that this 'font smoothing' issue could be related to the new technology screens, which I believe are LED LCD. Do you have an opinion on that? In a google seach, it seems many people are asking the same question. I very much appreciate the people who are trying to assist me on this site. Thanks again!!

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#5
April 6, 2013 at 08:07:40
Can we take it that the display generally (pictures for example) are quite crisp and normal?

Always pop back and let us know the outcome - thanks


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#6
April 6, 2013 at 08:27:41
Yes...I do not have any of my own photos loaded yet, but from the choices available for the desktop pics, the one I chose looks very crisp and clear. Any thoughts?
Thanks!

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#7
April 6, 2013 at 10:09:20
Well, I now see what you mean about this issue being widespread on Windows 8 (although my Win 8 HP PC happens to be fine). No doubt you've already seen this six pages worth:
http://answers.microsoft.com/en-us/...

I haven't gone through every detail but I doubt you will find any satisfactory conclusion there. It seems to me that this is a Windows 8 bug which affects specific computer models or software mixes.

So, I'm not going to pretend that in the light of all that I am going to come up with some wonderful idea to fix it. Sounds like MS have to get the message, but from past experience it can take months before they even believe that such issues exist.

By all means keep watching for other inputs on here but I somehow think you have to hope and pray for the right Windows or HP update to come along. Maybe you should take the computer back to where you bought it and insist that they provide you with one (maybe a different brand) that they can demonstrate does not have this problem. Stores have more weight at hitting MS than the likes of ourselves.

Good luck - hope it gets sorted somehow (before Win 8 SP1).

EDIT:
Perhaps the first question I should have asked Is whether this issue was visible immediately you used the computers for the first time. or was it after you installed some software or other. Not sure where that would get us but it might point to something - even if it is still global.

Always pop back and let us know the outcome - thanks


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#8
April 6, 2013 at 11:17:14
I agree, it is NOT looking good!
I am still hung up on it might possibly be a LED LCD screen issue, for one reason only. I returned another new laptop a month ago, that had exactly the same issue, and that one had Windows 7. I had put off purchasing new for quite a while, and finally made the jump when I heard about all the problems with Windows 8...however, when I DID buy the Windows 7, and that laptop had this same problem, and returned it, and at that store, they only carried Windows 8, so I took it. These laptops came from Costco, and I am not keen to buy anywhere else because of their excellent return policy. I agree you have an excellent suggestion to have the staff demonstate that any further laptops do not have this issue, however, if you are familiar with Costco, you will know this is likely not an options.
The current laptop is on Costco.ca site, it is a i7 17" HP for around $1000...I think $1018. It does not have as high a screen resolution as I would have thought, but surely that shouldn't affect your text readability! The other one was a Toshiba, same size, also i7, but Windows 7.
Again, I appreciate your help. This whole thing seems ridiculous!!!! Thanks for your time!!

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#9
April 6, 2013 at 11:50:49
Hmm, yes, my return idea was obviously a bit theoretical and no, I'm not familiar with Costco (I come from the UK).

Your HP Envy 17 3d laptop screen is LCD, as per most computers right now, but LED are well into the market. I don't know what model the other computer was but obviously LCD have been around for some years without fuzzy text issues.

Clutching at straws I suppose you ought to check to see if there has been a new display driver update which you might have missed - can't say I'm too convinced tho.

Always pop back and let us know the outcome - thanks


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#10
April 6, 2013 at 12:18:02
I should have responded to the other question you asked in your previous reply. This problem was right out of the box, and the same issue with the Toshiba. I did not add or remove anything, nor did I attempt any changes.
The other thing I would wonder, if I were you, is if this problem is only percieved by me, and the answer is No! :) It is obvious, and other people who are not particularly 'technology advanced' like myself are stymied as well.
While I was trying to sort it out, I even started to question my own eyesight, but as previously mentioned, the old Acer laptop is perfectly clear.
I fear the only way I will be able to address this issue is to take it to a well recognized computer repair store, which I am loathe to do because of the inconvenience alone. I will post back if I do, and let you know if the issue was able to be resolved. When I purchased this unit I deliberately 'over bought' thinking I could avoid having to step up to a newer model in the near future. Oh well!! Thanks again. I am glad I still have this old Acer to rely on for the time being.
I will check the driver situation again, but when I asked the computer if there was an update available, it told me I had the current driver installed...

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#11
April 6, 2013 at 13:17:16
Clearly no question about your perception - that link in #7 alone (and all the links branching from it) mean that it is observed by plenty of others.

Maybe it will mean something if is actually seen by a repair store but it still makes me think there are some bugs around somewhere that don't affect the majority of Win 8 users. What amazes me is that this went unnoticed when the particular HD and Toshiba models were originally tested by the manufacturers - maybe they just didn't look carefully enough.

Yes, it would be a great help if you report back with any findings - could help others.

Good hunting.

Always pop back and let us know the outcome - thanks


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#12
April 6, 2013 at 23:37:28
Can you change fonts in Windows 8 ? Maybe your fonts are not suitable to 3D screens and the OEM did not bother to use a different font. Pls refer to this document.

CoolGuy


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#13
April 7, 2013 at 09:02:49
I will be happy to post back what comes of all this. This forum has been very helpful to me. It is nice to know that kindness to strangers still exists.
I wish I had some brilliant advice to pass on to return the favor...but I sincerely doubt that! I am out of my league here! (However, if you have a behaviour problem with a horse, I am ACES!! ;)

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#14
April 7, 2013 at 10:13:56
Suatcini:

I will re read your message when I am side by side with the problem computer.
At this point, I do not think that I have a 3D screen, unless that is an option I haven't activated yet.
Thank-you for your input, I will let you know!


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#15
April 7, 2013 at 11:51:46
You may not have turned on 3D feature of your screen. But change the font to Segoe UI in registry. Restart your computer. Segoe UI should be better than the system default. If you do not like the font you can re-enter the old font type, whatever it is, and when you restart your computer, everything reverts to old font setting.

Also check you browser Appearance settings. Click appearance tab and check both Zoom setting and text size setting. Zoom should be at 100% and text size should be at middle.

CoolGuy


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