Solved Frozen Toshiba laptop can't restart or shut down.

August 11, 2014 at 03:18:32
Specs: Window 8.1
My Toshiba laptop froze and I want to restart it but it just got a blue screen ant the word Restarting but it just keeps loading and loading but nothing happens. I tried to shut it down menually but it would no shut down.
I have Toshiba satellite window 8.1 Can you please help?

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#1
August 11, 2014 at 06:25:28
Pull the battery off.. Wait for a minute or two, then turn it on again. If still a problem, create a bootable windows 8 installer to a usb drive. Boot to that usb drive then click repair computer (not install now) then click either refresh or reset PC,

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#2
August 11, 2014 at 10:40:09
I tried to shut it down menually but it would no shut down.
All you have to do is physically push and hold the shutoff button until it safely shuts down. It will then shut down safely.

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#3
August 11, 2014 at 10:53:06
✔ Best Answer
If you are still in trouble repeat #1 but while the laptop is disconnected from power with the battery removed "Hold the Power Off/On button in for about 20 seconds". This discharges the motherboard and sometimes gets computers out of a loop.

If even this doesn't help then let us know the exact Blue Screen error message. Include in particular the first few figures and any file name if mentioned. We can take it from there.

Always pop back and let us know the outcome - thanks


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#4
August 13, 2014 at 02:48:12
Thanks for your suggestion, but a friend of mine fixed my laptop.

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#5
August 13, 2014 at 02:49:43
Thanks for your help but in meantime a friend of mine fixed my laptop.

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#6
August 13, 2014 at 06:22:19
If you have time can you briefly say what the fix was? Thanks.

Always pop back and let us know the outcome - thanks


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