Solved Freeze blank white screen of internet explorer!!!

Amd / AMD
July 28, 2016 at 20:29:48
Specs: Windows 8.1, intel
Dear Expert Folks, Recently I am having situation in my Lenovo laptop G580, like after surfing internet for a while, it shows blank white screen ( whirling) and it gives freeze situation so I cant even close by clicking red close bar up corner side; and also whenever I go to Facebook, the screen gives flicker situation every now and then; My question is that even though I have AVG virus scanner, why it is not detecting by that? I will be waiting for your reply!!! Thanks lot.

hi folks what is new!


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#1
July 28, 2016 at 20:57:09
Here are the first 2 steps, more steps will be needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[C1 or later].txt as well.
http://i.imgur.com/r3PoAEG.gif

Step 2: Run Malwarebytes Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.bleepingcomputer.com/dow...
http://thisisudax.org/
http://thisisudax.blogspot.com.au/2...
Download Malwarebytes Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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#2
July 30, 2016 at 19:18:35
It might be a hardware problem due to (perhaps) overheating. Clean vents, heatsinks and fans of dust with compressed air. Video card too if it's a desktop. Make sure all fans are spinning freely.

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#3
August 1, 2016 at 05:54:37
✔ Best Answer
Also consider IE Reset:
IE > Tools > Internet Explorer > Advanced > Reset button.

You will lose your addons but they soon come back. Your favorites will stay.

Always pop back and let us know the outcome - thanks


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