Disabling my proxy server?

February 19, 2015 at 11:34:25
Specs: Linux
When I try to use an Internet browser on my laptop, it says it is unable to connect to the proxy server. I've tried disabling it, but it won't allow me to apply the settings. How do I change this?

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#1
February 19, 2015 at 12:18:09
Have you tried it with IE closed then going via "Control Panel > Internet Options"?

Otherwise it could be Malware. The following two programs are great help at cleaning the decks, at least initially:

http://filehippo.com/download_malwa...
Run the program but before doing the scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits".

http://www.bleepingcomputer.com/dow...
(blue download button near top).
With this one you download and "Save" the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows in the table below, although it is usually safe to run the Clean.

If either or both find anything then please copy/paste the logs on here because even if the symptoms are cured you are likely to still have some things lurking around that require further cleaning. If nothing is found let us know.

EDIT:
I assume you are not using a Proxy Server?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
February 21, 2015 at 20:49:51
Thank you, but I've tried with Internet Explorer also, and I can't really go to a website and download something into my laptop when it's not allowing me to connect to the Internet through a browser.

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#3
February 21, 2015 at 23:53:09
" I can't really go to a website and download something into my laptop"
You download from a good computer, put them on a thumb drive & then put them on your desktop of the laptop.

Don't forget, Copy & Paste the contents of the logs in your reply.


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#4
February 22, 2015 at 06:32:40
"When I try to use an Internet browser on my laptop, it says it is unable to connect"

Did you by any chance try it with an alternative browser such as Firefox, just to prove whether or not this was a browser issue? However, instinctively I rather suspect this is malware. If you provide the logs this will help prove/disprove the point.

Always pop back and let us know the outcome - thanks


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