Did laptop factory reset now need password forgot cant reset

August 27, 2013 at 09:06:09
Specs: Windows 7
had to do a factory reset done on gateway laptop upon restarting somehow i made it so that i need a password (something I don't want to have to do) to get on the computer screen well of course i forgot that password so i tried to reset the password & a screen pops up stating "This feature requires removable media such as a USB flash drive. Please connect a USB flash drive & then try again." What do i do to get the password protection off. I NEED HELP, PLEASE!! I'm really not sure what operating systems i'm running...can't check because i can't get on there lol VERY AGGRAVATED Please help if possible

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#1
August 27, 2013 at 11:15:29
How can you not know which OS you're running? You're posting in the Windows 7 forum so I assume it's Windows 7, but there are several editions - Home, Pro, Ultimate, 32-bit, 64-bit, etc.

If you just did the recovery, how can you not remember the password that you just created? Are you sure you even entered one during the re-installation? Did you try leaving it blank? Why not just run the recovery again but this time, pay closer attention!

message edited by riider


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#2
August 27, 2013 at 14:22:47
You don't know what operating system is on your computer.

You don't know what password you were using.

Is it your computer?

We need a little more background.

Always pop back and let us know the outcome - thanks


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