Desktop shortcut opens to spinning wheel instead of webpage

March 24, 2016 at 10:44:13
Specs: Windows 8.1, AMD A6-4400 apu
I click on a desktop shortcut and instead of opening the webpage the little blue circle next to the arrow just spins and nothing happens. I Have to restart the laptop to get rid of the spinning circle ..

See More: Desktop shortcut opens to spinning wheel instead of webpage

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#1
March 24, 2016 at 11:06:41
If its just one website giving you headaches, see if the article below helps...

https://support.mozilla.org/en-US/k...

i_Xp/Vista/W7/W10 User


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#2
March 24, 2016 at 11:23:30
its not just one website , its all of the shortcuts on my desk top . Seems like if I click slowly seems to work better.

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#3
March 24, 2016 at 21:33:14
I should mention that this problem is intermittent ...much of the time it works correctly ..but its still annoying having to reboot so much

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Related Solutions

#4
March 25, 2016 at 07:37:40
Can you remember exactly when this started to happen? Or at least a clear date when it wasn't happening?

Do you have any system restore points on the system?

Things to try in the meantime...

Clear cookies and history in your browser.

Also clear out any browser temp files (presuming you're using IE then they will be in the Temp internet folder).


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#5
March 26, 2016 at 19:41:26
can't remember it not happening , this hp laptop is a piece of crap ...I cleard out cookies and what you said ... still get spinning wheel but maybe not as much ..also get the zoom changes all of a sudden when surfing web

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#6
March 27, 2016 at 10:52:16
So it's shortcuts to programs too, not just websites?

Maybe it is overloaded with something. Does task manager show any particular CPU or RAM overload?

Malware is also a possibility. Run these carefully selected freebies in the order given:
AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
After you select "download", select "For Home" and then "Download Free version".
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here.

Always pop back and let us know the outcome - thanks


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#7
March 27, 2016 at 12:14:12
I looked at task manager and it said cpu was 75 to 90% memory 40%. not sure what i'm looking for there ...pretty much all my shortcuts are to web pages ..bleeping computer - saw no down load button near top , there is a green one though

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#8
March 27, 2016 at 12:35:28
When you have managed to run all (or at least some) of the "cleaners" suggested by Derek, it might be useful to run this "fix it too".

http://www.tweaking.com

It is safe to run and does what it says on the tin.

Be careful - very careful - NOT to use the very obvious download button at the top right corner. That's for a "free" scan routine - which I wouldn't go anywhere near...

The download link you use is in the second item in the list of latest releases; immediately below the "registry backup" offering (about which I know nothing..

Tweaking.com - Windows Repair v3.8.4 Released - is where the download you use is located. This is the link posted there:

http://www.tweaking.com/content/pag...

It may well resolve the problems you're having and will do no harm. I (and a few others here) have used to it to good effect. It will present a screen with assorted options etc; let it run the lot. It will include backing up the registry as is in the process).


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#9
April 10, 2016 at 10:48:20
Adwearcleaner....went to the blue download button ..gave me 5 pages of things to down load ..about 30 programs ..so am I supposed to do all of these ?

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#10
April 10, 2016 at 12:33:05
The utility is adwcleaner (AdwCleaner)

I checked Derek's link; it goes top the correct site; and it shows the utility correctly (as in my brackets.

It doesn't show any other utility.

The download button is "green"; and there is another adjacent to take you to the authors site - which I don't think you ned bother doing. Just download the utility - left hand green button.

Install it using the manual/custom option - NOT the proffered/default automatic. Carefully watch for and uncheck any rechecked buttons - part from the open for the utility itself. If you use the automatic installation it will install all manner of stuff and make changes you neither need nor want; much of it a real PIA to eradicate/corect...

There are numerous variant on the name of the utility on many sites; and some of the variants are not quite what they claim/offer.

Just for safety I've repeated the correct link here:

http://www.bleepingcomputer.com/dow...

message edited by trvlr


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#11
April 10, 2016 at 12:41:27
Looks like there have been several website changes which render my previous links and instructions out of date. No you only want the one small file for ADWCleaner. Here are my replacement instructions which now all go directly to the program authors websites (although what trvlr provided is also OK for ADWCleaner):

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "download" button rather than the "buy" button).
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here.

Apologies for the confusion - I have amended my records accordingly.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#12
April 10, 2016 at 13:52:16
AdwCleaner link to bleeping etc. still does work; it did for me an hour ago... and straight to the utility only

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#13
April 10, 2016 at 13:56:58
Yep either work just fine. I've been doing a stack of editing in #11 and as a matter of policy I am now trying to avoid third party websites if possible as they often push other products.

Always pop back and let us know the outcome - thanks


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#14
April 10, 2016 at 15:50:04
and as a matter of policy I am now trying to avoid third party websites if possible as they often push other products.

Yup; sad but true... And often with carefully placed download buttons too, designed to confuse and divert/send the user to links for other than the desired file...


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#15
April 10, 2016 at 16:07:25
... and to make matters worse even some of the past reputable websites have joined the pushers club.

Always pop back and let us know the outcome - thanks


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#16
April 10, 2016 at 17:38:45
yes... they have. I suspect that they're under pressure trying to maintain their presence on the web; domain fees perhaps escallating?

And of course bleeping is being sued by some big outfit for giving one or other of that companies software a lousy, and critical review. They're asking for financial help to enable them to defend themselve in court, against the big corporate's legal bully team.

I suspect that bleeping's current situation is not likely to be the last either. I can see other big boys muscling in on sites like bleeping, both to silence criticism, and also to ultimately put them out of business completely. Having crushed them the big boys can start controlling even more what is out there in web land; squash adverse criticism; and likely start charging more for software (whether or not it is any good), competitive sites disappear.


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#17
April 11, 2016 at 13:07:49
I agree entirely with your views - the crims are trying to win.

Always pop back and let us know the outcome - thanks


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#18
July 9, 2016 at 14:58:49
got tricked into downloading windows 10 ... seemed to solve the problem with the spinning wheel

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