Dell Preparing Automatic Repair

September 4, 2013 at 13:37:19
Specs: Windows 8
my computer froze up and i let it sit for 10-15 minutes hoping it would start running again. when it did not i turned it off via the power button and then gave it some time to cool down. when i try to turn it on it tells me "preparing automatic repair" and then it just goes to a black screen.

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September 4, 2013 at 14:18:53
Can you please provide the model of your Dell?

Boot your laptop and start pressing F12 (normally f12) right away, it will take you to a boot screen. Choose Dell Diagnostics, and run the diag to test all the hardware. If there are any error codes please post back.

ALSO, if you have warranty left still - it may be in your best interest to contact Dell.

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