Solved delete and back space key not responding

May 12, 2019 at 14:30:46
Specs: Windows 8, 1.30 GH
I'm using Windows 8.1, Norton antivirus browser IE 11 v11.0.120, when at my financial site numerical entries don't respond to back space or delete key. Also placement of cursor has a mind of its own as to where it is placed. This doesn't happen within Firefox.

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✔ Best Answer
May 14, 2019 at 11:56:56
Just curious, but does the site mention anything about what browsers it supports? Mine stopped supporting anything below FF42 some time ago. My go-to browser is FF30, but I found Portable FF52 works (albeit incredibly slow) and still able to bank using it.

"Channeling the spirit of jboy..."



#1
May 12, 2019 at 15:50:46

Try IE Reset. From IE it is Tools > Internet Options > Advanced tab > Reset button.

You will lose any addons but they come back with usage.

Always pop back and let us know the outcome - thanks


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#2
May 12, 2019 at 22:31:22
If still having problems, temporarily disable Norton & test.

How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
https://www.computerhope.com/issues...

message edited by Johnw


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#3
May 14, 2019 at 11:34:25
Derek,
Reset was no joy.

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#4
May 14, 2019 at 11:43:44
Johnw,
After disabling Norton & testing results were the same. the link to techsupportforum.com requires an account to utilize any of the tools they might suggest, haven't tried that route yet. Again, no joy.

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#5
May 14, 2019 at 11:56:56
✔ Best Answer
Just curious, but does the site mention anything about what browsers it supports? Mine stopped supporting anything below FF42 some time ago. My go-to browser is FF30, but I found Portable FF52 works (albeit incredibly slow) and still able to bank using it.

"Channeling the spirit of jboy..."


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#6
May 14, 2019 at 12:36:42
It is possible that the fault is with the financial website. More and more websites see IE as an outdated or insecure browser (some even say so when visiting them) and don't support it. You could use Firefox or Chrome just for that website I suppose.

Always pop back and let us know the outcome - thanks


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#7
May 14, 2019 at 16:28:46
"the link to techsupportforum.com requires an account to utilize any of the tools they might suggest"
Thanks josephT.

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#8
May 19, 2019 at 18:07:56
Thanks T-R-A, I am going to go out on the limb and presume FF30, 52, and 42 is reference to Firefox in some way. As Derek also alluded to and Chrome.

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#9
May 19, 2019 at 18:13:38
Derek you and T-R-A suggested Firefox which for the moment gets me through my financial program without the problem that brought me back to this site.
Thanks to you as well

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