custom-built Windows 8 PC boots up to Black Screen

jpag3074 August 12, 2013 at 07:05:01

If you can get into Windows, is there any errors in the event logs? Windows key (on keyboard) + r -> eventvwr -> press enter www.standby-it.com

I see a consistent system error with "The Ati External Event Utility service failed to start due to the following error: The system cannot find the file specified." and "The driver \Driver\WUDFRd failed to load for the device ROOT\WPD\0000." Its odd that with the ATI thing since I use Nvidia. I've had my nvidia driver crash on me a couple of times, rolling back the driver didnt fix the that. So I thought it might have been driver issues. nuFF3

jpag3074 August 12, 2013 at 08:24:31

Do you have a logitech keyboard and/or mouse? Set WFD to automatic: Start/Run/services.msc Go to Windows Driver Foundation - User-mode Driver Framework Change startup type to automatic. I would look through the system for anything ATI installed and uninstall it, check via programs and features first. Did anything ATI ever get installed on the system? Update all drivers to the latest (Nvidia & chipset being the main) versions. www.standby-it.com

I use a Logitech Mouse, why? I tested my old Radeon HD 4670 IceQ a while ago, I uninstalled the drivers when I was finished testing it. nuFF3

jpag3074 August 12, 2013 at 09:06:12

The driver \Driver\WUDFRd failed to load for the device ROOT\WPD\0000 - is related to logitech ATI error is likely from a leftover service or startup item that's trying to start, but no longer there since uninstalled. Windows key + r > services.msc Look for the ATI external event utility (and any other ATI service), double click on it, and disable it. I would as well get the latest drivers for all your equipment for Windows 8 from the manf. VGA, Chipset, RAID controllers, USB controllers, etc. www.standby-it.com

the issue persists, stronger this time. Now I cant access my PC at all, did a system restore and going for the "refresh" option. thanks anyways nuFF3

Welp that didnt work, the refresh didnt help. Then I tried reistalling windows, no help there either. I didnt think it could have been the ram since the RAM test didnt find any errors or issues... aggravating... nuFF3

jpag3074 August 13, 2013 at 09:21:20

What's the firmware level on your motherboard? If you haven't updated it in a while (or ever) I would update it. http://www.asus.com/Motherboards/SA... www.standby-it.com

I'll do that when I've gone back to windows 7. Thanks for your help. nuFF3