custom-built Windows 8 PC boots up to Black Screen

August 12, 2013 at 04:17:46
Specs: Windows 8, 3.2 GHz / 8192 MB
Hi
My Custom built Windows 8 PC keeps Black Screen'ing me after boot up.
Theres no error message or anything. It just sort of crashes.
I can't even log on. But sometimes, if I'm lucky it will show the login screen and I can type in my password, but then it freezes, often crashing into a Black Screen like it does after boot up.

I've tried system restore, or automatic repair, but it doesnt fix the issue. I have tried a RAM check but no issues or errors found.
I don't want to reinstall Windows 8. I have considered "refresh windows", but I want to fix this issue without refreshing or reinstalling windows.

*edit
Specs
Asus Sabertooth X58
I7 970 @ 3.2Ghz
Geforce GTX 670
8GB DDR3 RAM
2 HDD's 500Gb (main), 1Tb (secondary)


nuFF3

message edited by nuFF3


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#1
August 12, 2013 at 07:05:01
If you can get into Windows, is there any errors in the event logs?

Windows key (on keyboard) + r -> eventvwr -> press enter

www.standby-it.com


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#2
August 12, 2013 at 07:47:49
I see a consistent system error with "The Ati External Event Utility service failed to start due to the following error: The system cannot find the file specified."
and
"The driver \Driver\WUDFRd failed to load for the device ROOT\WPD\0000."
Its odd that with the ATI thing since I use Nvidia.

I've had my nvidia driver crash on me a couple of times, rolling back the driver didnt fix the that. So I thought it might have been driver issues.

nuFF3


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#3
August 12, 2013 at 08:24:31
Do you have a logitech keyboard and/or mouse?

Set WFD to automatic:
Start/Run/services.msc
Go to Windows Driver Foundation - User-mode Driver Framework
Change startup type to automatic.

I would look through the system for anything ATI installed and uninstall it, check via programs and features first. Did anything ATI ever get installed on the system?

Update all drivers to the latest (Nvidia & chipset being the main) versions.

www.standby-it.com


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Related Solutions

#4
August 12, 2013 at 08:51:18
I use a Logitech Mouse, why?
I tested my old Radeon HD 4670 IceQ a while ago, I uninstalled the drivers when I was finished testing it.

nuFF3


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#5
August 12, 2013 at 09:06:12
The driver \Driver\WUDFRd failed to load for the device ROOT\WPD\0000 - is related to logitech

ATI error is likely from a leftover service or startup item that's trying to start, but no longer there since uninstalled.
Windows key + r > services.msc

Look for the ATI external event utility (and any other ATI service), double click on it, and disable it.

I would as well get the latest drivers for all your equipment for Windows 8 from the manf. VGA, Chipset, RAID controllers, USB controllers, etc.

www.standby-it.com


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#6
August 13, 2013 at 03:01:05
the issue persists, stronger this time. Now I cant access my PC at all, did a system restore and going for the "refresh" option.
thanks anyways

nuFF3


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#7
August 13, 2013 at 09:14:24
Welp that didnt work, the refresh didnt help. Then I tried reistalling windows, no help there either.
I didnt think it could have been the ram since the RAM test didnt find any errors or issues... aggravating...

nuFF3


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#8
August 13, 2013 at 09:21:20
What's the firmware level on your motherboard? If you haven't updated it in a while (or ever) I would update it.

http://www.asus.com/Motherboards/SA...

www.standby-it.com


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#9
August 13, 2013 at 10:29:46
I'll do that when I've gone back to windows 7. Thanks for your help.

nuFF3


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