Computer will boot but then error message locks screen

Nivida / 9600gt
June 2, 2013 at 09:50:06
Specs: Windows 8 Pro /64, XPS 400 / 4,000mb
Ok, I was doing nothing and my screen went black, after a few seconds a message shows up saying the display driver stopped working for some unknown reason but has recovered, this happened a few times in the past 2-3 months, so this time I decide to do an update with my display driver, I have a GeForce 9600 GT card, I went to their website got the correct driver package and installed the up to date driver package for my card and OS, rebooted my computer and it boots up normally for the first 20 seconds or less then an error message shows up in a red bar across the screen and Everything Locks up you cant get into anything except the error message to click Send details or don't send and once you click either one I'm not sure if it send it or not but the computer reboots saying your computer ran into a problem and needs to restart, I don't remember the exact letters at the start because I on another computer at the moment writing this post but I believe it says ( N_H__I Hardware Failure)and the same thing happens over and over again? I put my disk in and ran system restore but it comes up saying system restore ran into a problem and was not completed no files were changed... the way the error message shows up so fast it wont let me get into anything on the computer like device manager to change or roll back the driver that was installed, So I guess my question is How to you uninstall a driver if you cant get into the system? I running windows 8 pro 64 bit I cannot get it to boot into safe mode by using any keys at all on startup, could use the start up option in task manager if I could at least get enough time on start up to get into it and click safe boot but the error message show up so quickly and locks everything up I have no idea what to try next ... I do have another drive on my computer I can access and boot up from that drive which was a bit smaller and has most of my files copied on (which by the way works just fine since I didn't update the display driver on that OS drive) and when I boot up to that drive I can get into most files on the damaged drive, I have looked for the new driver files but cant find any to delete? or what I should look for.... any help will be greatly appreciated I don't want to do a wipe if I don't have too.... Thanks in advance for help!

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#1
June 2, 2013 at 13:59:53
If the message is reporting a hardware failure then no amount of restoring or driver changing will fix the issue. If this is a new computer it might be best to take it back for repair because if you open it up it could void the warranty.

Always pop back and let us know the outcome - thanks


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