Can't go from screen saver to start page...just shuts down.

January 6, 2014 at 15:48:27
Specs: Windows XP
When I switch on my laptop the screen saver comes up but when I swipe the screen to go to the browser menu it commences shut down. The first few times it did this I hit "control, alt, delete" and it gave me a page of options, one of which was, I think, "log in" but now when I try the same key sequence it does nothing.

See More: Cant go from screen saver to start page...just shuts down.

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#1
January 7, 2014 at 00:52:19
This often happens, when the system is infected by a virus or trojan.
This viruses often disable the TaskManager and some other things.

So first of all I recommend to download an antivirus live cd, burn it and boot your computer from this cd.
Do a full system scan.
If any virus or trojan is found, write down the name of the virus.
You need this informations later on, to put back some registry changes, made by the virus, even if the virus was deleted by the antivirus program.


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#2
January 7, 2014 at 03:45:59
Another tool to try.

6: Run ESET Online Scanner, Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca...
http://kb.eset.com/esetkb/index?pag...
Online Scanner not working
http://kb.eset.com/esetkb/index?pag...
Why Would I Ever Need an Online Virus Scanner? I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the Desktop<.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...


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