Solved Can't access apps, no email pix.

May 28, 2015 at 12:05:52
Specs: Windows 8.1
When I am obviously on the internet, if I try to do anything with Microsoft, like downloading, I get the "not connected" message. I had Verizon when I bought this Lenovo computer, and I get the same message from, even tho I have had CenturyLink for almost a year.

See More: Cant access apps, no email pix.

Report •

#1
May 28, 2015 at 12:30:02
Probably too simple but, assuming you have a router, have you tried turning it's power off for about half a minute then waiting a while for it to come up again?

Otherwise let us know whether you are on Ethernet cable or Wifi.

As your new post on the same subject is likely to be zapped I've copied it below in case it throws some more light on this, for others:
==============================================
Microsoft apps won't open, unable to download, or email pictures. Why does Microsoft insist I still have Verizon, when I have had centurylink for almost a yr.
==============================================

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#2
May 31, 2015 at 17:24:30
✔ Best Answer
Copy of response by EdieE raised on a new post:
=========================================
Derek, U asked if I have...have Ethernet. Thnx for getting bk to me. Solution? I am not terribly computer savvy.
=========================================

What I meant was, is your computer connected with a cable to the router or do you use wireless (Wifi)?

As you seem to have several problems maybe a System Restore might be the easiest way forward, which will keep all your own stuff. This is how you do it:

1. Swipe in from the right edge of the screen, then tap Search.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, then click Search.)

2. Enter Control Panel in the search box, then tap or click Control Panel.

3. Enter Recovery in the Control Panel search box, then tap or click Recovery.

4. Tap or click Open System Restore, then follow the instructions.

Note that you will have to choose a restore point back to a date just before your problems came along.

Please save this web page in Favorites so that you can find it again if necessary.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •
Related Solutions


Ask Question