Solved Can not boot into Windows or safemode

Hewlett-packard 2000-2b20nr black 15.6"...
May 8, 2018 at 20:16:15
Specs: Windows 8, 256
I have an HP 2000 notebook running Windows 8. Yesterday when I started it up, I got a black screen with the HP symbol in the middle and the 'wheel of thought' running at the bottom. This goes on for about 10 seconds and then the power shuts off. I press the power button again and I get a 'preparing automatic repair' screen. (black screen with the words at the bottom and the 'wheel of thought' spinning above the words and the HP symbol above). This screen goes on for 15 seconds and then shuts off. I then pressed the power button and esc buttons. I get a black screen with white words at the top left...'Startup menu' F1 System information - F2 System diagnosis - F9 Boot Device Options - F10 BIOS Setup - F11 System Recovery - ENTER - Continue Startup ...
None of these lead me to a safe mode boot option.
I have tried F11, got the choose keyboard setup option, then chose Troubleshoot then chose Advanced Options. I get the choices of 'System restore' 'System Image Recovery' 'Automatic Repair' 'Command Prompt' and 'UEFI Firmware Settings' there is NO 'Startup Settings'! I have tried the bcdedit /set{default} bootmenupolicy legacy from the command prompt but can only get a message that says An unknown command was specified. Run"bcdedit /?" for command line assistance.
I also tried Advanced Options and tried System Recovery. It took an hour but ended up saying 'System Restore was unable to complete' this was possibly due to an antivirus program. I would, of course, need to get into safe mode to turn off the antivirus.
WHAT NEXT????
Sorry, just a bit frustrating...any help would be greatly appreciated.

See More: Can not boot into Windows or safemode

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✔ Best Answer

#1
May 8, 2018 at 21:26:21
Lets see if you can get this to boot. You can make this boot disk on any working computer.

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly.
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://fs5.directupload.net/images/...
Lazesoft Recovery Suite Home Edition video tutorial
https://vimeo.com/106789683
Tutorials
http://www.lazesoft.com/guide.html
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...
How to Burn a Lazesoft Recovery CD
http://www.lazesoft.com/burn-a-boot...


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#2
May 9, 2018 at 18:04:39
Tried this...no dice. Any thing else??

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#3
May 9, 2018 at 18:17:24
Did you use a thumb drive or Cd?
After you put it on one of those media, tell me your exact steps when you tried it please.

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Related Solutions

#4
May 9, 2018 at 18:21:47
After putting it on a flash drive and put it in the offending laptop. Turned it on and got the same thing. I then turned it back on, used the esc key and changed the boot order to start with USB drive. Restarted and got the same. I then turned it back on, used the esc key and enabled legacy boot order and changed that boot order to start with USB drive....Same thing....

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#5
May 9, 2018 at 19:17:51
"put it in the offending laptop"
Take the drive out connect it to a working PC ( no need to bolt it in ) & run chkdsk.

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#6
May 9, 2018 at 19:19:53
run chkdsk on the PC?

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#7
May 9, 2018 at 19:23:55
No take the drive out of the offending laptop & run chkdsk on it.

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#8
May 9, 2018 at 19:45:49
OK...Took the USB drive out of the laptop and put it in the PC. I had actually already done that and deleted the Lazesoft program from the USB. I attempted to reinstall it in the USB and it kept telling me the drive needs to be formatted and it could do it for me. It could not complete that process. So I did it manually. I then tried to put the program on the USB and it asked me to format again. It goes through the reformat process and begins to put on the Lazesoft program. I then get an error that the WINIPE 'failed to create'. ALSO, chkdisk will not work at all. I out chkdsk in the windows search bar and the command prompt flashes and goes away. I then tried to simply put in run and got the same result. I do get the 'run' window but only the flash of a command prompt...

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#9
May 9, 2018 at 19:48:52
Well now I have a command prompt but when I put in chkdsk it tells me Access denied. You do not have privileges. You have to invoke this utility running in elevated mode.

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#10
May 9, 2018 at 19:55:13
You have to select > Run as Administrator.

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#11
May 9, 2018 at 19:55:33
ooops, now I'm being a pain. I got command prompt up with admin permissions and ran chkdsk. No issues were found...

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#12
May 9, 2018 at 20:00:16
Here is how to get a Command Prompt using Lazesoft.
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://fs5.directupload.net/images/...

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#13
May 9, 2018 at 20:01:37
Let me have a think for a while.

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#14
May 9, 2018 at 20:11:21
We need to start again, put the drive back in the faulty comp & lets see what happens.
Make sure your bios settings are Ok, in other words, it sees the drive & boot is set to the hard drive first.
Plus any other settings you may have altered, such as ahci etc drive modes.

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#15
May 9, 2018 at 20:20:52
Put it in and turned the laptop on... "Preparing Automatic Repair" for 10 seconds and then shutdown. BIOS is set to HDD first

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#16
May 9, 2018 at 20:23:57
Can I have the exact make & model of the laptop please.

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#17
May 9, 2018 at 20:26:00
HP 2000- 2b19wm notebook. Since I can't get it on, that's all I can figure.

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#18
May 9, 2018 at 20:32:05
While I'm doing some more thinking, try booting with Lazesoft again & running the one step fix.

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#19
May 9, 2018 at 20:33:41
'One step fix'? I get nothing but "Preparing Automatic Repair" for 10 seconds and then shutdown. There is no option for anything

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#20
May 9, 2018 at 20:34:04
Did you try Legacy, instead of AHCI ?

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#21
May 9, 2018 at 20:36:32
I did before and got the same thing

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#22
May 9, 2018 at 20:38:31
Just to make sure we are on the same page, I didn't have the exact wording.
http://fs5.directupload.net/images/...

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#23
May 9, 2018 at 20:39:43
I don't get that image...

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#24
May 9, 2018 at 20:44:45
Ok, that sounds like you are not booting into Lazesoft.

Hit the pause button during boot so you can read your boot options, usually 2 options, one to go into the bios setup, the other to select a temporary boot media.

Often it is F12.


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#25
May 9, 2018 at 20:48:07
It is the escape button...I can only go to BIOS from there and change the boot order to USB drive. I did that and still get "Preparing Automatic Repair" for 10 seconds and then shutdown.

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#26
May 9, 2018 at 20:52:50
Can you get your manual out of the CD that came with the comp & upload please.
File Convoy ( no time delays/Captcha-I'm not a Robot/account/registration needed ) Give us the links please.
http://www.fileconvoy.com/index.php

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#27
May 9, 2018 at 20:57:40
It didn't come with a CD

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#28
May 9, 2018 at 21:00:00
Ok, go onsite & grab it for me, they want special info.

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#29
May 9, 2018 at 21:02:53
where is it? and whats the name of it?

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#30
May 9, 2018 at 21:06:24
"where is it? and whats the name of it?"
The HP site.

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#31
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#32
May 9, 2018 at 21:14:04
I have to go to work in a bit. THANK YOU SO MUCH for your help so far!!!!!!!!!!!!!!!!!!!!!
Ask any questions you might have. I'll get back to you as soon as I can.
THANK YOU AGAIN!

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#33
May 9, 2018 at 21:28:08
Thanks for the manual, but is this the same as the faulty laptop?
Compaq Presario CQ58 Notebook PC

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#34
May 9, 2018 at 21:33:37
With the Lazesoft boot thumb drive inserted, try this.

Press and hold esc while the computer is restarting, and then press f9 for boot options.


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#35
May 9, 2018 at 21:36:15
I'm here, so our paths may not cross for a while, depends how long you are at work.
https://www.timeanddate.com/worldcl...

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#36
May 10, 2018 at 04:43:32
Thanks...I'm here... https://www.timeanddate.com/worldcl...
I did do F9, went to boot options and altered it to boot from USB. I did this with both the standard and legacy options...

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#37
May 10, 2018 at 05:19:59
✔ Best Answer
Thanks, all I can think of now, is try a Linux live CD.

Doesn't have to be a huge disto.

Lubuntu
http://linux.softpedia.com/get/Syst...
http://linux.softpedia.com/progScre...
http://lubuntu.me/
https://wiki.ubuntu.com/Lubuntu

Linux Lite
http://linux.softpedia.com/get/Syst...
https://www.linuxliteos.com/

Porteus KDE
http://linux.softpedia.com/get/Syst...
http://www.porteus.org/

message edited by Johnw


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#38
May 10, 2018 at 05:43:21
Bedtime soon for me, going out fairly early in the morning.

When you ran chkdsk, I should have got you to run your Anti-virus & Malwarebytes on the laptop drive.

Malwarebytes Anti-Malware ( MBAM ) Use Threat Scan.
http://www.softpedia.com/get/Antivi...
http://www.freewarefiles.com/Malwar...
http://www.freewarefiles.com/screen...
http://www.malwarebytes.org/downloads/
Forum
http://www.malwarebytes.org/forums/
After the Free trial, I choose this.
http://fs5.directupload.net/images/...
You then get this screen.
http://fs5.directupload.net/images/...
Or,
Deactivate Malwarebytes for Windows Premium Trial
https://support.malwarebytes.com/do...
At the end of a scan, you will get something like this.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
After clicking on > View Report & then > Export. Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.

message edited by Johnw


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#39
May 10, 2018 at 13:55:02
Do you know how to boot into safe mode? Windows 8/10 are different than previous versions. Tapping the F8 key during startup is not the method.

https://www.howtogeek.com/107511/ho...


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#40
May 10, 2018 at 15:03:52
Have you tested the Lazesoft boot disk on another computer?

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#41
May 10, 2018 at 18:12:05
Screw it. Can't get anything to work right. Thanks MS for making us loley peons not be able to fix nuttin.

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#42
May 10, 2018 at 22:06:01
Doubt if it has anything to do with MS.

Take the battery out.

Will it boot?


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