Solved brand new asus laptop, goes to blank green screen after I lo

February 17, 2014 at 13:23:01
Specs: Windows 8
brand new computer - worked for 3 weeks.... now when I login I get a blank green screen. No charms, no open files...alt ctl del works - got a pop-up telling me Mcafee was running out. was able to renew mcafee. Back to green blank screen. And the time kept changing when I was able to use the computer.

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#1
February 17, 2014 at 14:01:54
✔ Best Answer
Are you able to open BIOS or boot in Safe Mode?

Please provide exact make/model of your computer.

Boot in Safe Mode in Windows 8

Usually you can hold F2, F9, DEL, or some other key to bring up BIOS, it varies based on computer.

It sounds to me like it might be a graphics card problem. Have you tried using a different graphics card in the computer? Also, are all your graphics drivers up-to-date?

Worse case scenario, you could always run startup repair off of your Windows install discs, and if that doesn't work, just reinstall Windows completely.


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#2
February 17, 2014 at 15:10:34
If the computer is only 3 weeks old maybe you should consider returning it for repair or replacement under the warranty. Working on the fault risks voiding the warranty.

Always pop back and let us know the outcome - thanks


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#3
February 17, 2014 at 21:06:34
actually a call to the PC tech support would also suffice...no joy....then return it as suggested

HELP in posting on Computing.net plus free progs and instructions


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#4
February 18, 2014 at 20:53:55
Yes, return to store for support or call tech support. If they cannot resolve quickly, demand a new machine.

You have to be a little bit crazy to keep you from going insane.


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