Black Screen after Dell Logo on Windows 8 Dell Inspiron 14z

April 10, 2013 at 22:36:51
Specs: Windows 8
Everytime I turn on my computer the dell logo comes on and it sits there, or it will go black.. It's brand new out of the box only have loaded one program on it.. it's a program that I have on every computer i own, so I know it's not the issue.. I have read a few others having same problem.. please help..

See More: Black Screen after Dell Logo on Windows 8 Dell Inspiron 14z

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#1
April 11, 2013 at 00:27:37
Did the problem start after you installed your "you-have-on-your-every-computer" program ?

If you could install your program, can I infer that your computer was running properly when you bought it ?

Can your computer run in Safe Mode ?

CoolGuy


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#2
April 11, 2013 at 13:33:34
Uninstall your program. If it still does it then return your computer.

Always pop back and let us know the outcome - thanks


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#3
April 11, 2013 at 15:07:37
At the rate they manufacture PC's today you could probably have a lemon. What is THIS program that is on every computer you own? Is it a secret or can you share it with us...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#4
April 11, 2013 at 15:37:18
"you could probably have a lemon"

My thoughts entirely, that's why if this unknown program is removed and the problem persists you can send it back and get a replacement. You might have to go to safe mode to do it. If you can't get into Safe Mode then do a factory restore instead. If the computer still won't work afterwards then return it.

If the problem comes back when you install the program then it is probably not suitable for Windows 8 without setting compatibility. If it's a 16 bit program then it won't run, although usually Win 8 simply rejects them.

Always pop back and let us know the outcome - thanks


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