ASUS G750JM Preparing Automatic Repair Loop to Black.

August 20, 2014 at 14:17:04
Specs: Windows 8.1
I have had my Asus for about 3 months now. I've been having the BSOD dealing with Driver Power State Failure error for the last 2 months up until last week - 2 weeks ago when I updated my computer.

Last night however, as I was sitting in front of my computer and happened to have been looking away towards my television, my laptop went to a quick blue screen and a sad face without stating any errors and then black back to the loading screen. Below the loading screen, it states "Preparing Automatic Repair." It loops 3 times, then goes to black.

I have hard powered it off and turned it back on, it begins to do the same loop and black screen. Now I can't login to my windows 8 desktop. I can't enter Bios nor CMOS. I can't do anything!

I want to wipe out the computer restart it but it stays on black screen! There's no activity on the driver, but the battery light is on and I can hear the computer on. Could someone, anyone please assist me with this?

Thank you in advance!!


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#1
August 20, 2014 at 14:58:54
If you got it new and have only had it for 3 months it's probably still under warranty. You should probably check that before taking things apart or spending money on it.

Otherwise, since it's a laptop it may be a battery or charger problem. A failure of one of those may have corrupted the hard drive if it was doing something important at the time and is preventing you from booting up even when you have sufficient power. It probably came with a charger that only provides the minimum amps needed. You might want to look for one that's compatible with your laptop but provides more amperage.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.


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#2
August 20, 2014 at 15:40:56
http://www.7tutorials.com/5-ways-bo...
The above link will show you how to access safe mode. If that loads up, then when you restart the PC it should load up for you.

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#3
August 20, 2014 at 15:44:22
Thank you DAVEINCAPS!

It should be under warranty, but I didn't register it under warranty (my computer prompt me too but I forgot to do that. That's my fault :( )

I see what you're saying with the battery or charger problem. They both worked perfectly fine and the computer, before shutting down, worked smoothly. I was able to do things before it Prepared to Automatic Repair. I do believe it could be that the hard drive is corrupted as well because of the constant reset prior to this a few weeks ago.

It's so frustrating. I will check to see if it's either of the things you mentioned though. My dad is trying to re-install everything but unfortunately he too can't get pass the black screen. He is currently frustrated at the moment too.


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Related Solutions

#4
August 20, 2014 at 15:55:46
XPUser4Real,

Thank you so much! As soon as I get home I will check out the link and follow it!


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#5
August 20, 2014 at 16:04:35
Thanks, please let us know if that works for you....

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#6
August 20, 2014 at 19:11:27
You may not have to register for the warranty. You can try the Asus support page for your model and see what it says about warranty support.

A lot depends on how far you get in the boot process. If you're not in the repair loop anymore and just facing a black screen there may be some other problem. Do you get any other error messages?

Windows may be corrupted but the drive still good. I'm not sure how your Dad is attempting the reinstall but it's possible there's a restore partition on the drive that's undamaged. The system manual should tell you if there is one and if so, how to boot to it and do the restore.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.


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#7
August 20, 2014 at 20:56:44
DAVEINCAPS,

Ok, so now I am really thinking about your opinion on the charger or battery being faulty. The reason for this is because as I opened it just now, without the charger plugged but with only the battery, my laptop was able to load windows screen!! I was excited!

Excitement went away when I plugged in my laptop, only for the laptop to shut down on its own back to the loading screen and then went straight to black. Since the laptop battery was dying, I'm plugging it in to charge it enough.

Tried it again without the charger and it's black screen again. Will definitely give an update!

Thank you so much you guys for responding. I truly appreciate the help! :)


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#8
August 21, 2014 at 00:02:55
Is the charger you're using the correct one for the laptop? Are the laptop jack and charger plug making a good connection?

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.


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#9
August 21, 2014 at 10:00:27
DAVEINCAPS,

Yup, the charger I was using belonged to the Asus and is the correct one for the laptop. My laptop stayed on black screen afterwards and so I went ahead with your suggestion on the warranty. I spoke with support after telling him I tried to follow the hot keys and etc and I decided to just send it in so they could evaluate the issue. I hope they get it fixed. I went into detail as to exactly what had happened and what steps I took to try and fix it myself as well with the help of my dad.

I just don't understand it, I've never had this type of trouble with a laptop before.

Thank you again for all the assistance you have given me!


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#10
August 21, 2014 at 11:34:37
If you can't even get into BIOS it is most likely a hardware fault of some sort. BIOS is stored semi-permanently on the hardware and runs before Windows even thinks of starting.

EDIT:
More concise definition of BIOS.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
August 21, 2014 at 13:26:20
Derek,

Ah ok. Yea, I couldn't even get into BIOS as it kept freezing on the black screen each time I'd boot it up..
I was surprised last night it took me straight to windows after my dad brought my laptop home from trying to get to both BIOS and CMOS for 8 hours. But it wasn't plugged or anything when I held it. It was just running on battery. It worked for a good 3 minutes, like nothing was wrong with it up until I plugged it in and it wanted to do the Automatic Repair and Black screen faulty errors again.


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#12
August 21, 2014 at 13:55:58
Sounds like a power regulation issue. If it is still in warranty I would be tempted to send it back.

Always pop back and let us know the outcome - thanks


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#13
August 21, 2014 at 14:25:35
Yeah, hopefully they'll get it fixed. Let us know how it turns out.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.


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#14
August 21, 2014 at 14:56:53
Derek, yup it's still under warranty. I spoke with Asus support and they issued me an RMA # so I will be shipping it out as soon as possible!

DAVEINCAPS, I will definitely let you guys know what they say the error was in the computer once I get it back!

Thanks a bunch guys! :D


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#15
September 10, 2014 at 13:08:32
An update (9-10-14)

Asus Repair received my G750JM on August 29th and I just called to see what the status was. It is with a technician at this time and they are waiting for parts for my notebook.

So far the Asus representative couldn't tell me anything else other than what they were waiting for. So I guess there was a hardware issue and I am getting parts from a 3rd vendor!



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#16
September 10, 2014 at 13:16:44
Thanks for the feedback. It would be interesting to know what the part was, if and when you find out.

Always pop back and let us know the outcome - thanks


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#17
September 10, 2014 at 15:22:10
It's possible they can't or won't do a detailed hardware check. It may be cheaper for them to just replace the motherboard or whatever they think the problem is.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide. Better hurry. They're picking and shipping now.


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#18
October 7, 2014 at 20:39:49
Hi guys,

Update here - So I finally received my laptop back. They finished repairing last week, October 2.

Here was what they informed me prior to me receiving my laptop.

"ASUS apologizes for the delay in having you unit repaired and shipped out, reason for this is due to availability of “G750JM_VGA_BD./AS.” (graphics card on MB). We’re expecting to have this part by the latest 10/7/14 as we will ensure that your unit is repaired and also tested and shipped out no later than 10/07/14."

Also on the Repair Summary they returned with my laptop says:

1. Symptom: Surface Scratch/Broken/Crack
Repair: Repair G750JW-1A HDD Door Sub Assy

2. Symptom: System Unstable
Repair: Replace G750JM_VGA_BD. /AS
Replace G750JM MA_BD._0M/I7-4700HQ/AS

3. Symptom: Error Message
Repair: Reload Operating SOftware

No problems with the laptop now at the moment. I am afraid to upgrade my graphics driver though lol. I'm just hoping it's not that, or Win 8 issue as people suggested before.

I appreciate all of your assistance. Thank you so much!


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#19
October 8, 2014 at 10:15:03
Thanks for the feedback. I guess the Operating System might have become goofed up because of the hardware errors.

Always pop back and let us know the outcome - thanks


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