asus factory reset my pc

May 14, 2015 at 07:21:02
Specs: Windows 8
when i try to do a asus laptop reset windows 8 a message comes up saying can't find the files needed and if i have a windows installation or recovery media i should restart my pc from the media , how do i resolve this thanks for any suggestions , can you only reset a set amount of times or how do i find the file required to do a reset

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#1
May 14, 2015 at 10:26:38
There is not a limit to the number of times you can factory reset.

Please let us know the model number of the computer.

How are you going about it?

Always pop back and let us know the outcome - thanks


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#2
May 14, 2015 at 10:29:11
Before you do the reset/restore to factory state... "first" ensure any files you wish to preserve are safely copied off the system to external storage. Typically DVD but an external hard drive is also nice(r).

Factory restore will erase al your personal files; hence the need to safeguard them "first". Check the copies are accessible too - and on at least on other working system (if possible).

What model laptop do you have?


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#3
May 14, 2015 at 11:11:49
its an asus x series i think, i go to settings , change pc settings , then select general and select remove everything and re-install windows but a message comes up after selecting this saying could not find the files needed and if i have a windows installation or recovery media i should restart my pc from this , sorry but i'm still learning the basics

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#4
May 14, 2015 at 11:35:48
The Asus model number is probably written underneath.

In the meantime here is some general info:
http://www.eightforums.com/installa...

Always pop back and let us know the outcome - thanks


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#5
May 14, 2015 at 12:00:26
thanks for the help Derek ,i'm just a bit puzzled as to why the file to re-install has gone missing

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#6
May 14, 2015 at 13:38:41
"windows installation or recovery media"
Is this a disk or something on a flash drive?
Did it come with the computer or is it something you produced?

Always pop back and let us know the outcome - thanks


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#7
May 14, 2015 at 15:07:47
And just a reminder again about "all" files (personal stuff included) will be erased in the process a factory reset/restore (re-install). So be sure that you have safely copied anything "important to you" elsewhere off the system entirely.

Are you following the path detailed here (Asus support area for the series x):

http://www.asus.com/support/FAQ/100...

and this youtube video too goes through it:

https://www.youtube.com/watch?v=sF1...


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#8
May 16, 2015 at 23:20:27
This happened to me. I failed to abide the suggestions in the Asus paperwork that one should make a backup recovery disc/flashdrive. I also foolishly ignored the popup, on-screen reminder.
So, I called Asus, which demanded a fee (about $40) and sent a USB drive – which worked flawlessly to recover the operating files and system – but no data. THE PROCESS OF USING THAT MEDIA WILL ERASE ALL OF YOUR DATA.

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#9
May 17, 2015 at 07:47:02
"can you only reset a set amount of times"

Is this something that you do a lot? It seems a lot of posters do a reset rather than fixing the actual problem, & then become upset when they find that all their files & programs are wiped out & they have to start from scratch. That's what a factory reset does, so be aware. If you can still boot into Windows, back up all your data 1st. And go to Device Manger & note all your devices because you might have to search for drivers. And if you can still boot into Windows, why not create the recovery media so you have it for next time?

http://support.asus.com/Troubleshoo...

Or how about explaining what your problem is? There may be a much easier fix available.

"its an asus x series i think"

Please post the exact model/model number. And I'm guessing this is a laptop? That's an important thing to know.

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