Solved a pop up has suddenly appeared asking me to update my browse

January 11, 2014 at 08:06:14
Specs: Windows 7
It looks like a square Chrome but I'm not sure its the real thing. Since iy appeared pop ups have appeared asking me quiz questions, asking me to join gambling sites, pop ups on losing weight and all sorts of other spam.

I have AVG security which after a whole computer san has found nothing what should I do?


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#1
January 11, 2014 at 08:26:42
Almost certainly an infection. Just for starters get MalwareBytes from the green icon top right here:
http://tinyurl.com/bo8t4w
Run it and if it finds anything (almost a certainty) then copy/paste the log on here please. Further attention is likely to be necessary.

Always pop back and let us know the outcome - thanks


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#2
January 11, 2014 at 08:48:27
✔ Best Answer
To add to Derek's response, I suggest you run the Malwarebytes scan from Safe Mode.

http://support.microsoft.com/kb/280...

And if you don't already have it, I also suggest you download, install, & run CCleaner-Slim - remove everything it finds.

http://www.piriform.com/ccleaner/bu...

message edited by riider


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#3
January 12, 2014 at 01:54:52
Thanks all - I have managed to get rid of all the rubbish and had the whole computer checked by someone who knows. Now which security package is best? Advice out there confusing and expensive. Difficult when you have a clue. wish I'd never left MAC - no such problems.....

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#4
January 12, 2014 at 01:55:32
That should say when you haven't a clue!!!

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#5
January 12, 2014 at 04:42:02
Many will suggest/recommend M$ Security Essentials - anti-virus, general pest remover included. Others will suggest Avast (there is a basic freebie), similarly AVG, and Kaspersky. I have used Avast in the past, likewise Kaspersky... Also Sophos has a freebie - which they say runs in the background alongside any other similar utility (without causing problems).I have tried it with M$ SE running and there were no conflicts.

Currently trying Bitdefender (freebie).

At the least I'd install M$ SE (it's free), but in the end It's personal choice based on what others report?

I would suggest you also include Malwarebytes (there is freebie for that).


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#6
January 12, 2014 at 08:32:12
AV's are a minefield and different experiences and opinions abound. If you google around you'll find claims for each one of them, saying they are put on all the computers they repair. Most free packages are pushing adverts harder than they used to and filling with bloat. Bitdefender is lightweight but in the past it has been renowned for false positives that are deleted whether you like it or not - some recent signs of improvement though. Even statistics on detection (see Google) are constantly varying, the pecking order constantly changing.

So at the end of the day most of the main players have been mentioned in #5 so you take your choice. I have no problem with freebies, Bitdefender and MSE giving the least intrusion. Take claims from suppliers with a pinch of salt because they are obviously biased, also many of the features they talk about are not available in their free versions.

In the above I am referring to AV's that run constantly in the background. The free version of MalwareBytes is only run on demand but a very worthwhile "addition" since it often finds what general AV's miss. It is generally best to only have one AV running in real time as more than one can clash.

Always pop back and let us know the outcome - thanks

message edited by Derek


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