Worst-case scenario for failing CD drive

Gateway / M-6849
December 13, 2010 at 11:27:17
Specs: Windows 7 Ultimate
I'm on a Gateway M-6849 laptop, and my CD Drive isn't recognising that it has a disc in it. Device Manager detects the drive (WDC WD3200BEVT-22ZCT0 ATA Device) but no error, and a direct troubleshoot of Playing and Burning CDs, DVDs, and Blu-ray Discs states the problems "A CD, DVD, or BD drive was not detected," and "Hardware changes might not have been detected." I scanned for new hardware in the Device Manager and nothing changed. My CD Drive was still there, even though it's stated as not being recognised by the troubleshooter.

With these problems, I have no choice but to assume the worst; a permanently scratched CD Eye and the need to buy a whole new computer just to use a CD again. Is it possible for me to have my CD Drive replaced on this laptop, or should I just work towards getting a new one?

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December 13, 2010 at 13:25:33
I'd try to boot to some known working cd/dvd or usb flash being the best choice but may work fine on booted to ram cd.
Then test the device with some tests burn and read.

Why did it take me over a year to phone in a problem to ATT?

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December 13, 2010 at 14:21:32
Boot attempt unsuccessful; I think that just confirmed my fear.

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