working symbol when I click on the taskbar, nothing happens

April 22, 2012 at 16:20:39
Specs: Windows 7
Hi,

When I start my pc I get a blank desktop and an inactive taskbar. I also can't enter task manager. I am unable to click anything on the screen. I have tried to run the disk checker on start up after entering safe mode but get an error saying a software package has been installed that is stopping it. I now can't enter safe mode for some reason too; loading hangs on the list of commands being executed.

Would really appreciate any suggestions as to what it might be and a possible solution.

Thanks.


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#1
April 22, 2012 at 16:30:08
You are infected. Please download rkill.scr and TDSSkiller and run rkill first, then run TDSSkiller on your computer.

http://www.bleepingcomputer.com/dow...

http://support.kaspersky.com/faq/?q...

After that scan your computer with SuperAntiSpyware, Malwarebytes, and a good antivirus.


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