Solved words and letters jump around in messages

August 1, 2011 at 09:32:20
Specs: Windows 7
I jasked this question buust

This above is an example of my problem. I typed, "I just asked this question" and the line of text above is what appeared. Happens when I type email message or FB message or IM.

Problem has occurred for a few months but is much worse in last two weeksop of. Using 6 month old Sony Vaio laptop.
Problem is worse when computer is on my lap but sometimes happens on a table. Words sometimes jump back to top of page (just happened again - see weeksop)

using mozilla firefox and gmail. thanks for any help.


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#1
August 1, 2011 at 10:54:00
✔ Best Answer
Update your drivers from Sony website, especially keyboard/motherboard drivers.
Update Firefox to newest version.
Try using Internet Explorer as an experiment to see if it still happens.
Download Speedfan or other temperature monitoring program to see if you are running hot. Do not use on lap, bed or soft surface unless you are using a lapdesk or cooling pad made for the purpose since using it on anything other than a hard surface will block the air vents on the bottom and along the bottom edge of the sides.
Use a can of compressed air to blow dust out of the air vents.
Contact where you purchased it or Sony for warranty service or replacement.

You have to be a little bit crazy to keep you from going insane.


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#2
August 1, 2011 at 10:59:23
Thanks so much Fingers for your suggestions. I will try them all and let everyone know how it worked. I feel optimistic now about solving this problem. I have already stopped using the laptop on my lap or other soft surfaces.

Thanks again!!
Kathleen


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#3
August 1, 2011 at 12:14:30
I went to SONY website and did live chat with tech support. YOU were right. I needed to install an update for my touchpad . Without it the cursor was moving erratically. I appreciate your help so much! what a relief. The problem seems to be resolved now.
Kathleen

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#4
August 1, 2011 at 20:28:13
Glad to hear it worked out. You are welcome.

You have to be a little bit crazy to keep you from going insane.


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