WMP No longer playing DVD video.

March 6, 2012 at 10:21:26
Specs: Windows 7, 2.4 Core 2 / 6 gig
Hello all. I have an odd problem with windows media player 12 in my installation of windows 7. A few days ago all was well but I thought it was time for some spring cleaning so I again opened my box and dismantled everything including the power supply. This is not something new I do this at least once every two or three months. I used a vacuum and some brushes to make sure that I am now dust free.
After reassembling everything I found that I now have this issue with windows media player 12. I use a DVD recorder to record shows and sporting events from television. I put them on a DVD RW transfer them to the computer to edit them and then burn them to a DVD R.
Now when I put any DVD in any of my three combo drives windows media player opens, I can hear the sound and see the progress as the DVD plays but no video. On my DVD RWs there is a menu and I can highlight the options to play the video or get a description of the free space but I cannot see them.
The player does play other video files such as .avi and I can use VLC player to watch the DVDs so I know it’s not a bad connection or something like that even though I did, just to be on the safe side, go back and check all of them.
According to the settings in the media player I should be able to play DVDs. I know I am missing something here. Can someone point me in the right direction? Everything I find on Google seems to be geared towards not being able to play videos at all. Thanks for any possible help you folks can give me.

See More: WMP No longer playing DVD video.

Report •

#1
March 6, 2012 at 11:29:50
"I used a vacuum and some brushes to make sure that I am now dust free."

ROFL Vacuum Cleaners are a definite no-no, they produce static electricity, you should use Compressed Air to clean.

Googling is quicker than waiting for an answer....


Report •

#2
March 6, 2012 at 14:37:24
Might be best to try system restore.

Your maintenance seems like overkill.

Always pop back and let us know the outcome - thanks


Report •

#3
March 6, 2012 at 14:55:48
Never use a vacuum on electrical components! Use compressed air to blow the dust out, then vacuum the floor. And why would you dismantle the power supply? Do you realize how dangerous that is? A capacitor discharge could knock you on your azz, if not worse.

As for your DVD problem. Install the Shark007 Codec pack:

http://www.filehippo.com/download_w...


Report •

Related Solutions

#4
March 7, 2012 at 08:39:38
I only really used the vacuum on the box while the components lay about my table. They get hit with detail brushes mostly.
Yes I do know that charged capacitors can be a problem. My psu has two fans, just simply blowing some compressed air through them doesn't get nearly all the dust out plus it gives me a chance to inspect the fans.
Yes my maintenance schedule may be a bit extreme but it’s cheaper than replacing components. I have parts here from the eighties that could still be in use had everything else not surpassed them so much.
Sadly I am not very skilled as a computer tech. but I was an electronics tech. in the service. Then we replaced components on the board we didn’t just throw in a whole new board.

riider I’ll try your link and let you know.


Report •

#5
March 7, 2012 at 09:02:43
Sorry riider it didn't work. Thank you for trying though. I have also tried the k-lite version of the codec pack I saw discussed at length on google with no luck as well. I'm stumped. It plays all other videos except DVDs and DVD files (.vob) stored on my harddrive. When I open a .vob file in wmp I get the audio and can see the progress bar increase as the file is played. It's as if the area where the video should be has been blacked out. I've checked all connections and other players such as VLC play the DVDs fine.

Report •

#6
March 7, 2012 at 09:17:03
As this issue arose after cleaning then a hardware issue is possible. Often edge connectors become oxidized which doesn't matter until they get moved a tiny amount. What I'm suggesting is that you check all connections for firmness. Next clean all edge connectors with a pencil eraser, such as RAM, any add-on video card etc. Plug in and out these a few times to ensure there is no oxide on their sockets.

Otherwise, if this was some sort of zap then it seems odd to change your codecs to a different type, because they would not suddenly become unsuitable. Re-installing the ones you have or running System Restore makes much more sense to me, as the zap might have corrupted something. About the only case I can see for changing codecs is because you have no means to re-install the originals, which I accept might be the case.

There remains one other possibility (vague maybe) that the problem was nothing to do with your activity but it was just co-incidence that it came along straigh afterwards. After all, it seems you have got away with doing this in the past.

In summary, I would think the best way forward is to check the hardware as suggested. If that doesn't help then try System Restore, which should put your original working codecs back too.

Always pop back and let us know the outcome - thanks


Report •

#7
March 7, 2012 at 10:11:00
Cleaning the connections is part of my maintenance. Also I have gone back through them. I'll check the restore.

Report •

#8
March 7, 2012 at 12:22:51
At this point I guess I am giving up. The oldest restore point I had was a java update just after the cleaning. I really don't see a java update causing this issue but I have been wrong before so I did the restore. No luck. It's not really that big a deal I can still watch all my videos just not in wmp. Juts bugs me I couldn't find a fix for this.

Things I have eliminated: Hardware issues. This is only a problem for wmp. I can watch dvds in any of my three combo drives from VLC player. I can also watch mpeg files (.vob) from VLC.
Codecs? Not really sure but I have tried at least four differnt codec packs now including going back to the ones I had before the problem. This brought about no changes at all.
Issues with the media. All the discs play in other players and in wmp in another computer.

I don't know if this makes a difference but when I start a dvd or a file from a dvd stored on the drive the screen in the player flashes as it starts.

If I could uninstall and reinstall wmp 12 that may net me more information but as of yet I don't see a way to do that.


Report •

#9
March 7, 2012 at 13:28:40
Does WMP 12 show in Control Panel > Programs & Features?
If so you should be able to find a download.

Beginning to think this was probably unrelated to your clean up.

Always pop back and let us know the outcome - thanks


Report •

#10
March 8, 2012 at 10:23:05
It's not there. I was able to turn it off under "turn windows features on and off" but this changed nothing.
I never really thought it was clean up related. I've been through my maintenance process too many times and most components in this computer have been here since '07. I am fairly comfortable about it. It just so happens this was the time I noticed the issue.
The day prior to this I had not removed or deleted any files or programs. I had not even defragged my drives. I guess this is something else I can eliminate as the cause.
Driving me nuts. Almost everything I find on the net points to codecs but at this point I have been down that road enough that if that is the issue I don't care. Bugs me that it plays the video but all I see is a blank screen.

Report •

#11
March 8, 2012 at 11:32:44
It might be worth seeing if reducing hardware acceleration helps:
http://answers.yahoo.com/question/i...
If so, you may get away with just reducing it a notch or two (ie keep it as high as possible).

Other thoughts:
Any errors showing in Device Manager?

Type dxdiag in the Run box then hit Enter key to make sure all is OK there.

This might be worth looking at too:
http://www.sevenforums.com/tutorial...

Always pop back and let us know the outcome - thanks


Report •

#12
March 8, 2012 at 12:24:05
Install VLC player. If you get sound but not picture, you might need codecs. But I cannot see how cleaning a pc will cause that.

A thank you would be nice, if I have helped.


Report •

#13
March 8, 2012 at 13:18:55
clive_pearce

See original post - VLC player is already in use.


Report •

#14
March 8, 2012 at 13:39:04
Oops. That'll teach me not to read the post properly.

A thank you would be nice, if I have helped.


Report •

#15
March 8, 2012 at 14:12:01
I've done that before too LOL.

Always pop back and let us know the outcome - thanks


Report •

#16
March 8, 2012 at 16:43:11
shelby, have you tried DIVX?
http://www.divx.com/
Just wondering if that would help

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


Report •

#17
March 11, 2012 at 01:44:37
@ Derek #11 Cannot adjust hardware acceleration. On the troubleshoot tab the change settings button is greyed out.

No errors in device manager.

DirectX is all good.

As per your link http://www.sevenforums.com/tutorials/57348-windows-media-player-troubleshooting-guide.html. tried all fixes including reinstalling three times with no luck.

@XpUser4Real I have other players that work fine and I don't mind using them I am just pulling my hair out trying to fix wmp for no real reason other than to do it.


Report •

#18
March 11, 2012 at 14:23:18
Yep, I accept that adjustment to hardware acceleration is not always available.

As for the actual issue (seeing the progress as the DVD plays but no video) then I can only think that a driver has got corrupted somehow.

Have you tried typing sfc /scannow in the Run box? If not then it's worth a try.

In fact I got quite a lot of Google hits with the string "WMP sound but no video".
The link from Elandil here fixed it for someone:
http://forums.techguy.org/multimedi...

Always pop back and let us know the outcome - thanks


Report •

#19
March 11, 2012 at 22:16:32
All the file checker found was a few issues with a video game I forgot I had it's been so long since I played so I got rid of it. The link you pointed out there is one I ran across early. I had hopes but no luck. I tried it again anyway because I couldn't remember if I had tried it since I reinstalled but still no luck.

Report •

#20
March 12, 2012 at 11:54:02
I assume you've seen this one?:
http://www.techrepublic.com/forum/q...

It might not apply to your particular setup.

Kinda looks like new ideas have stopped arriving. Lets hope I'm wrong
and someone will come up with the goods.

Always pop back and let us know the outcome - thanks


Report •

#21
March 13, 2012 at 23:52:50
Looking at that link made me realize something. WMP will play .avi video files but no other that I have. I am going to try uninstalling all my ATI stuff like suggested. I'll let ya know.

P.S. That didn't help either.

I thank you all for your input and help especially Derek for sticking with me so long on this headache.


Report •

#22
March 14, 2012 at 08:06:49
Happy to have tried. Unfortunately there must be something we are all missing.


Report •

#23
March 16, 2012 at 12:37:13
Agreed but alas it just no longer worth all this effort. I just know if I forget about it for a while something will happen that will show me just how simple it was. Making me feel like the brightest bulb in the box...NOT. Thanks again for your help.

Report •

#24
March 16, 2012 at 14:49:24
If you feel like unearthing this issue again sometime, Google around for a freebie program called gspot. This should be able to tell you what codec your VOB files need for WMP. Better than trying various codecs (which can make things worse).

Report •

#25
April 7, 2012 at 01:48:34
Well it has been a month since this problem started and I have still not found a cause or a solution. However it does now work again. Go figure. I put in a dvd last night and for some reason it opened in wmp. I had the autoplay set to work with vlc player. I have tried several store bought and dvd's that I burned as well as .vob files stored on my drive and they all work.

The only thing I can think of is a couple nights ago my wife was on this computer and she got a prompt for an adobe update. I told her to go ahead and do it. I tried doing this when the problem started even uninstalled and reinstalled all adobe products from this system with no change.

I have no idea but it's working so I can quit scratching my head.


Report •

#26
April 7, 2012 at 09:24:19
Very strange. It's not the first time I've run into a computer fault suddenly vanishing without any real idea why. Glad to hear it is OK anyhow and thanks for letting us know..


Report •

Ask Question