Windwos 7 Ultimate -- Blue Screen

Microsoft Windows 7 ultimate 32-bit
March 30, 2013 at 05:36:59
Specs: Windows 7, n/a
My Windows 7 Ultimate PC has recently started to blue screen and I do not know why. There were no hardware/major software changes. After the blue screen, I reboot and can log in, there was no dump file created.
The STOP Error: 0x000000F4
(0x00000000000000003,0xFFFFFA8008DFDB30...ETC...

It goes on to say: coolecting data for crash dump
Initializing disk for crash dump....
Physical memory dump failed with status 0xc0000010

I have a SSD drive as the C: drive.

What could be causing this blue screen? What can I do to help diagnose this with no .dmp file created. What are my options?

Thanks in advance.
Chris

edited by moderator: email posted in the open


See More: Windwos 7 Ultimate -- Blue Screen

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#1
March 30, 2013 at 07:10:56
Very possibly a problem with the HDD (or SSD). Run a diagnostics test.

http://msdn.microsoft.com/en-us/lib...


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#2
March 30, 2013 at 07:50:08
I removed your email address as a courtesy. Posting your email in the open like that will result in much spam mail.

See the link below for an explanation of the error and possible cause.

In the BIOS is the date and time correct?

http://support.microsoft.com/kb/261...


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#3
March 30, 2013 at 08:28:35
When does the blue-screening happen ? Right after you start your PC or in the middle of, say, gaming ?

What AV program are you using ? AVG or Norton or MSE ?

CoolGuy


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Related Solutions

#4
March 30, 2013 at 12:45:57
I leave me PC on 24/7.
I am on my PC now. If I get up and come back 2 or 3 hours later, there will be a blue screen

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#5
March 30, 2013 at 12:47:19
Thank you Othehill for doing that!

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#6
March 30, 2013 at 12:48:08
I use Malware Bytes for my antivirus.

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#7
March 30, 2013 at 12:49:12
CoolGuy,
Do you think this could be caused by a virus?
If you think I should install an antivirus utility, which one?

Thanks
Chris


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#8
March 30, 2013 at 13:19:37
If you are only using the MalwareBytes freebie to run on demand then you also need a real time AV too. There are a number of options but Avast is a quite popular and sound freebie - needs registering annually but remains free for home use.

Do not run more than one real-time AV at the same time or they will conflict.

Always pop back and let us know the outcome - thanks


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#9
March 30, 2013 at 14:11:02
I suggest you try Microsoft Security Essentials. It is free from MSoft, and is light on resources. Get it at the link below.

http://windows.microsoft.com/en-us/...


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#10
March 30, 2013 at 15:21:43
I see the following event in eventvwr at about the time of the last blue screen:
The driver detected a controller error on \Device\Harddisk6\DR6.

I did a google search did not find my answer.
does this indicate an error with the harddrive?


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#11
March 30, 2013 at 18:48:55
Can you tell us about hard disk number 6 ? Open Computer Management and Disk Management console then see what Hard Disk #6 is.

CoolGuy


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#12
March 30, 2013 at 20:49:28
Disk #6 is my external USB harddrive. I only use it to save backups of files

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#13
March 30, 2013 at 20:58:28
when I run a chkdsk c: /r
this is what is the result: it will just stop on this screen:

http://www.chrismr.com/error.htm


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#14
March 31, 2013 at 00:09:44
If you keep your USB hdd disconnected, do you still get a blue-screen ?

I suggest you check for a firmware update for your SSD and your USB hdd ( no need if blue-screen happens with USB hdd disconnected ). By the way, is your Windows 7 up-to-date with SP1 and all ? Have you updated all the drivers of your motherboard, especially chipset, and other hardware ?

CoolGuy


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#15
March 31, 2013 at 08:22:38
Windows 7 is up to date. The fact the the chkdsk c: /r does not complete, I believe would indicate a problem with the harddrive. The computer is checking the hardrive during the boot up sequence, which means the external usb drive is not active yet.

All the things you mentioned about the motherboard, chipset, etc... is a valid point. But the BSOD error indicates an issue with the harddrive.

Wouldn't you agree?


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#16
March 31, 2013 at 10:55:29
If you can still boot into Windows then it may just be that the hard drive is not being configured in the time allotted. If the boot order is wrong, for instance.

Very well could be the hard drive. I don't know much about SS drives.


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#17
March 31, 2013 at 11:34:54
I unplugged the external USB drive and it has not blue screened yet. I don't understand why the external hard drive is causing the blue screens if it is. All I use it is for my nightly backups. I will check later when I get home to see if it blue screened.

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#18
March 31, 2013 at 11:50:58
Run manufacturer diagnostics on the external.

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#19
March 31, 2013 at 11:59:08
The external USB drive I have had over a year with no problems

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#20
March 31, 2013 at 13:40:12
You just stated you get blue screens when you have the external connected. Run the diagnostics.

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#21
March 31, 2013 at 18:13:27
The USB External Drive has been connected to the PC for over a year, I never had any problems with it.

When I came home tonight, BSOD.

Since the chkdsk C: /r did not complete, wouldn't that indicate a technical difficulties with the internal harddrive?


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#22
March 31, 2013 at 18:22:15
Try taking out the CMOS battery for a while (with luck it is one of those small round button types CR2032 or similar).

It has worked for some people who have had this 0x000000F4 stop error.

Otherwise I would agree that chkdsk not completing would point to HD issues.

Always pop back and let us know the outcome - thanks


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#23
March 31, 2013 at 18:28:45
CMOS? Hmmm. It's a good thought but highly unlikely.
The BSOD said KERNEL_DATA_INPAGE_ERROR

When I looked up the error online, it was saying harddive corruption and to do a chkdsk /r

When I ran the repair on the chkdsk, it did not complete.. it needs more space to repair the bad cluster, the bad cluster must be a big chunk of the drive that is failing.
http://www.chrismr.com/error.htm


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#24
March 31, 2013 at 19:21:48
If you have chkdsk /r set to defaults it is checking ALL partitions, including the external hard drive.

"I unplugged the external USB drive and it has not blue screened yet."

"The USB External Drive has been connected to the PC for over a year, I never had any problems with it."

Sh*t happens. Check the external drive.


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#25
April 1, 2013 at 00:01:51
If a component works over a year or two or three, it does not mean it will run without failure indefinitely. There may even be problems with a properly-working component after, say, a Windows update or another driver update.

I already told you to look for a firmware update for your SSD ( and for your USB HDD ). Post #14. Did you do it ?

We can look for firmware updates for you if you give us the make and model designation of the SSD and USB HDD. You can also contact the manufacturers of these components by giving the serial numbers of SSD and USB HDD. They will tell you if updates are available.

CoolGuy


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#26
April 1, 2013 at 11:30:41
I have not had a chance to look for firmware updates.
The PC continues to blue screen even after I disconnected the External harddrive. The SSD is the primary drive, I also have a secondary harddrive, I also disconnected that as well, and the PC still continues to Ble Screen.
The SSD is a : OCZ Vertex Plus R2 VTXPLR2-25SAT2-240GB 2.5" 240GB SATA II MLC Internal Solid State Drive (SSD)

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#27
April 1, 2013 at 14:26:31
Below is a link to a firmware update. It is classified as Important, which means you should update. Read all information on the site. Backup your drive first.

http://ocz.com/consumer/download/fi...

I suggest you also run memtest86+ on your RAM.


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#28
April 2, 2013 at 12:07:57
OCZ has agreed to exchange the drive. I do believe this is a hardware issue with the drive.

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#29
April 2, 2013 at 14:45:06
The link I provided indicates the firmware on that drive must be updated.

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#30
April 2, 2013 at 15:08:48
I will try that tonight

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#31
April 2, 2013 at 15:14:18
I ran the memory test, no errors found

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#32
April 2, 2013 at 16:41:51
I downloaded the SSD firmware update.
I did what it said, changed it to IDE. The only setting I saw IDE was either a selection of RAID or IDE.
I chose IDE and rebooted. It asked me to select the harddrive to update. when I selected #1 -- the only one to select with was the SSD.. it said something like, 0031 file not found
I then rebooted without the CD ROM in the Drive. When doing so, the system said there was an error and it would not boot into windows. The error said to boot to the Windows 7 CD and run repair, which I did. Thankfully --- that resolved the issue. I dont know what caused it not to boot, all I did was change it from RAID to IDE.

When the system would not boot, my heart dropped. I need my PC daily. I will wait for the SSD replacement then I will reformtat the original drive and see if the problem is still there.


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#33
April 2, 2013 at 22:24:04
You read the Guide wrong. What is says to do is to Change to IDE mode to perform the update, then change back to the original setting, which should have been AHCI, BEFORE booting into Windows. Read it yourself in the link below.

You may get another drive that still needs the firmware updated.

http://ocz.com/consumer/download/fi...


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#34
April 3, 2013 at 03:16:29
I looked in the BIOS settings for AHCI, I did not see it. I will look again later tonight.

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#35
April 3, 2013 at 03:56:07
In some motherboards, you must enable Enhanced Mode in SATA configuration in BIOS in order to see AHCI option. SATA configuration options may be Compatible and Enhanced. If Compatible is chosen, you may not see AHCI.

Therefore, why not post your M/B so that we can tell how to configure AHCI.

"...When the system would not boot, my heart dropped..."

No need to fear. Change the mode back to what it was before and Windows boots.

For your info: If you change storage modes in BIOS, Windows may not be able to boot properly. Example: If Windows is installed in IDE mode, changing the mode to AHCI results in failure to boot because Windows configures SATA drivers to IDE mode at the time it is installed, which means AHCI drivers are not configured. Therefore, Windows cannot boot.

If you want to change modes, you must notify Windows beforehand that you will make a change. Please see this MS KB Article.

Hope this helps.

CoolGuy


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#36
April 3, 2013 at 05:20:59
My computer is the HP Pavilion Elite HPE

The mother board is: HP Pavilion Elite HPE-555KR P6777C H-RS880-UATX AloeMotherboard 537376-001
From what I found online


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#37
April 4, 2013 at 07:38:59
why is it that the computer does not create a dump file?
I configured the dmp to be created in c:\dump --
also tried on E:\dump (e is my seconday harrdrive)

I even tried %system% root -- no dmp file
why?


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