Solved Windows Update missing under Administrative Tools,Services

March 13, 2015 at 09:41:05
Specs: Windows 7 Home Premium Service Pack 1, AMD 7750 Dual-Core Processor
Lenovo Laptop Win7 Home Premium 64-bit SP1 Intel Core I7-2670QM cpu @ 2.20GHz, 8.0GB ram, HD Graphics 3000.
The only time Windows Updates was available was when the icon came up on the screen last week. It wasn't until today (Friday 3-13), the icon came up. In between updates, I try to locate windows update after it says it's turned off, and you need to restart the computer. I restarted, same message comes back up. Also, in windows update screen, the part about "Find out more about free software from (null)" is what it says. And, it shows "Updates were installed: Never" (updates were done last week) I go to Administrative Tools under Services; It is not there in the list. AND, also, there is no option to select: Stop, Start, etc. any of the services.
I bought this laptop I think about 3 years ago, (used it to play games), so until 1 1/2 weeks ago it was never online to know if it was like this when I bought it, it was not an issue. warranty be out on it by now. Once about a year ago, I did a reinstall from internal backup to get rid of a wi-fi issue, so I have a feeling this computer was messed up with this issue when I bought it. just my thoughts. right now it's updating.

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#1
March 13, 2015 at 11:11:18
✔ Best Answer
"Find out more about free software from (null)"
That sounds very suspicious.

Run MalwareBytes on it as this often finds and fixes what an Anti-Virus can miss:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Run the program but before doing the scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits".

If it finds anything then please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning. If nothing is found let us know.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
March 13, 2015 at 11:41:59
I have all Control Panel items in one window, in alphabetical order.
Windows Update is the last item. When listing by category, WU is
the fourth entry under System and Security.

getnalong wrote:

> Also, in windows update screen, the part about "Find out more
> about free software from (null)" is what it says.

Maybe you quoted that from memory. My Windows Update
screen says:

> Get updates for other Microsoft products. Find out more

That last bit is a link which for me redirects to this page:

> http://update.microsoft.com/microso...

-- Jeff, in Minneapolis


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#3
March 13, 2015 at 11:57:12
I had Malwarebytes Antimalware already installed. run it, found nothing.
Went to Control Panel , Windows Update. 'Null' is still there.



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#4
March 13, 2015 at 15:02:28
Seems my suspicions were unfounded - there are others out there who have had the exact same message as in your original post.

Try the fixes here:
http://www.sevenforums.com/tutorial...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
March 13, 2015 at 16:36:42
well, I noticed that if im only logged in as administrator, windows update works, I will check it out. thanks sandy

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#6
March 16, 2015 at 13:31:51
That makes sense as you may not want other users (no administrator rights) to make any changes to the system. Good way to keep Windows locked down. If you are the only user and you don't want to always use the Administrator login, then log in as the Administrator and set your profile to also have administrative rights.

Using the Administrator account all the time is NOT a good idea. If it were to get corrupted you would have no easy way to recover.


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