Solved windows key does not bring anything up when touched.

November 30, 2013 at 08:16:41
Specs: Windows 7
The windows key on my Gateway computer is not working and there is a exclamation mark in a red circle right beside of it. I have never seen that before. How do I get the windows key to start working again and also how do I get rid of the exclamation point? Any help you can give me will be greatly appreciated.

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✔ Best Answer
November 30, 2013 at 13:27:09
System Restore could fix a virus issue but only if you have a good idea when it went bad and that you are able to go back to before that date. Bear in mind that even if this works you need to be careful not to restore again to a later date which includes the infected period otherwise the virus comes back too.

There are two programs that are a very good starting point to at least check (and possibly fix a virus). They are both free:

MalwareBytes (often finds and fixes what your Antivirus can miss):
http://www.filehippo.com/download_m...
Download from green icon top right of page. Install, Update and Run.

ADWCleaner (gets rid of nasty toolbar addons).
http://www.bleepingcomputer.com/dow...
Use the blue button "Download @ BleepingComputer"
This does not install, instead you "Save" the files somewhere (rather than Running it). Double click the saved file and run the Scan. The Log shows what it found then finally the Clean gets shot of anything undesireable.

Keep the logs in case further action is necessary.

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
November 30, 2013 at 09:12:33
"there is a exclamation mark in a red circle right beside of it"

Where are you seeing this and what do you do to get it?

Always pop back and let us know the outcome - thanks


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#2
November 30, 2013 at 09:48:40
Thank you Derek for responding so quickly. I think I may have it worked out now, but I still cannot figure why the exclamation point showed up beside the window icon on the bottom left hand of the screen. I kept trying different things and finally a small black box popped up that had "Accelerate" and under it said Resource usage 49%. Then at the very bottom of that box it said "never mind" and when I clicked on that, the box and the exclamation mark both went away. I have never had that happen before, and am wondering what I could have done to cause that.

Is there anything that can be done to take my computer back to the original way it was when it came out of the box? Just curious?

message edited by marti98


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#3
November 30, 2013 at 10:39:26
Glad to hear you got it sorted out.

It is most likely to have a Factory Restore - depends on the model number and could be on disks if you made them or on the hard disk. If you do that you will loose all your own files (pictures, documents, music etc) so you will need to get them off and stored elsewhere first. You can't usually get added programs off the computer so they will have to be installed again.

It all depends why you want to do this. If you simply want to go back in time a bit, to when it was in a more satisfactory state then you can do System Restore (just type it in Search and select a date). With this your own files are not touched, only the programs and updates that have been added since.

Always pop back and let us know the outcome - thanks


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#4
November 30, 2013 at 13:11:27
Thank you so much for all your information!

I think there might be malware and perhaps other viruses on my computer, and I thought maybe if I went back to the original state, that perhaps I could take care of this problem. I appreciate you explaining to me what would happen if I did a Factory Restore. I did not realize that.

I think maybe I should try System Restore first and see what happens. Thank you for explaining how to do it. You have been a major help. Thanks so much again!!!


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#5
November 30, 2013 at 13:27:09
✔ Best Answer
System Restore could fix a virus issue but only if you have a good idea when it went bad and that you are able to go back to before that date. Bear in mind that even if this works you need to be careful not to restore again to a later date which includes the infected period otherwise the virus comes back too.

There are two programs that are a very good starting point to at least check (and possibly fix a virus). They are both free:

MalwareBytes (often finds and fixes what your Antivirus can miss):
http://www.filehippo.com/download_m...
Download from green icon top right of page. Install, Update and Run.

ADWCleaner (gets rid of nasty toolbar addons).
http://www.bleepingcomputer.com/dow...
Use the blue button "Download @ BleepingComputer"
This does not install, instead you "Save" the files somewhere (rather than Running it). Double click the saved file and run the Scan. The Log shows what it found then finally the Clean gets shot of anything undesireable.

Keep the logs in case further action is necessary.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
November 30, 2013 at 15:18:05
I am definitely going to try the things you told me to. I am anxious to see if these work. Thank you for all your useful info. I have wanted many times to get on the computer and try to get rid of the problems, but I did not because I did not know which sites were the safe ones and I feared bringing in more problems on my computer.
I had been thinking about taking my computer to a specialist and have him or her completely restore everything, but I have changed my mind at the moment and would like to try this first. So, here goes ----- wish me luck! Thanks again!!!

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