Windows Installer interferes with booting

March 17, 2012 at 15:30:50
Specs: Windows 7
Running Windows 7 on a Toshiba Satellite laptop. I had Microsoft Office 2003 on it but there was also a temporary Office 2007 program that was interferring with word documents (telling me I needed registration key and opening the word docs by default). I have another word processing programs I use on it so I uninstalled 2007 and 2003. Since then every time I boot Windows Installer starts up and tries to install Office 2003, telling me to find a certain .cab file or insert the disc. I dont have the disc. I dont want Office on the computer, but I have to either boot in safe mode with networking to even use the laptop, or once I have hit cancel a couple dozen times on the install window and can finally access desktop, I have to use Task Manager to stop Windows Installer. Been going on for weeks. Ideas?
Thanks

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#1
March 17, 2012 at 15:37:47
Error reads as follows: "Installation Error: File not Found A required installation file SKU112,CAB could not be found" and it says to insert an Office 2003 disc. I cannot locate that file.

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#2
March 17, 2012 at 16:49:50
Make sure that your office programs do not show in when you go to remove programs uninstall again if it is there. Search your hard drive under Program Files for MS Office folder and delete it. Do Windows update and see if there are any updates listed there related to Office and mark it to hide those updates. Run Malwarebytes in Safe Mode just to make sure your problem is not an infection.

You have to be a little bit crazy to keep you from going insane.


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#3
March 31, 2012 at 11:43:15
Thanks for your help. Tried everything and no luck.

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#4
March 31, 2012 at 20:49:43
Especially the Manual Windows Update so you can tell Windows update to 'never show me this update.
If this does not help, you may need to do a System Restore from Safe Mode to before the Windows Update first began. When it reboots, go directly back to Safe Mode so windows update will not check for updates and then uninstall Office again since the registry may show it is there, even if most of it's files are gone. If Office shows up but cannot uninstall due to it not being able to find it, you may need to manually remove any Office listing from the registry, but this must be done carefully and is not for everyone. The only other way I can think of is to reinstall office completely as a 'trial' without key and then uninstall it again correctly but you should temporarily disable automatic updates during this process to prevent problems. Once you get it straightened out, you can then turn automatic updates back on again.

You have to be a little bit crazy to keep you from going insane.


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#5
April 1, 2012 at 04:06:29
Sounds like your windows shell got corrupted. get Shell Extensions Manager and remove anything that has to do with office, then get ccleaner, run the default cleanup. then run the registry clean up.

Hope this helps


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