windows has disappeared says it is a copy and not genuine

February 19, 2013 at 23:57:49
Specs: Windows 7
I bought my laptop 18 months ago and windows was installed legitimately. Now it has
disappeared and tells me it is a copy. How do I rectify this?

See More: windows has disappeared says it is a copy and not genuine

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#1
February 20, 2013 at 00:54:32
A simple restart may resolve the issue. If not, then do the following:

You may have to call Microsoft Office nearest you. Please open Run dialog box and type in " slui 4 " without the quotes. There opens a window. Find your location and the tel number of MS office to call MS.

CoolGuy


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#2
February 20, 2013 at 02:46:51
Many thanks will try that now

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#3
February 20, 2013 at 02:50:55
Restart didnt help. Where do I find the 'run dialog box' Thanks.

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Related Solutions

#4
February 20, 2013 at 03:00:41
If you have not yet made usable Run dialog box using Properties of Start menu, then open a command prompt using Start button/ Accessories/ Command Prompt and type in " slui 4 " without the quotes.

Note: If you want to see the Run dialog box all the time, then right-click the Start Button ( sometimes called Start Orb ) click Start Menu tab, click Customize. There you will see many options. You can put a checkmark in the box besides Run command. Then Run dialog box will appear in the Start Menu.

How to enable/disable Run command in Windows 7

CoolGuy


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#5
February 20, 2013 at 03:24:05
Thanks again will try that now

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#6
February 20, 2013 at 03:34:10
Got the command box and this opened up a box with a contact
Hewit Packcard but nowhere for me to put in my location and get
a phone number for Microsoft. Is there no where else I can
get the phone number as everytime I google it is all online and
I have spent ages trying to find a phone number. The computer
shop where I bought the laptop want paying to sort it and even
then said they have no guarantees I will get my windows 7 back. Thanks.

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#7
February 20, 2013 at 04:43:40
O.K. You have to contact HP and provide them proof of purchase, an invoice, etc. if Windows is installed by HP, OEM, which, I think, it is. Otherwise, when you run slui 4 command, MS contact office phone numbers should come up upon retail version of Windows 7 installation.

CoolGuy


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#8
February 20, 2013 at 13:14:13
Run a full (not quick) virus scan from safe mode.

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#9
February 20, 2013 at 23:51:51
Im not sure if I have virus protection anymore. I did have when I bought the laptop but it may have run out. Does anyone have any advice for me on which virus
prot' to use and how I download it. Thankyou.

ps My microsoft is working fine now thankyou.


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#10
February 21, 2013 at 05:00:28
Use Avast Free version for your antivirus. It remains free as long as you register it as an individual user.
Before you install Avast, Download Avast and also download Malwarebytes. Then install, update, and run Malwarebytes to be sure that your machine is clean. Then uninstall whatever trial antivirus bloatware they gave you with the machine. Then install Avast, update, and run it. Using this method, you will make sure there is nothing lurking on your machine that will attack you when you uninstall the old AV program, then make sure that there is nothing to interfere with the installation.

As far as the original problem, I would have recommended running a System Restore FIRST to see if it restored your genuine claim by restoring the corrupted system file that was apparently damaged. If it was there, it should have restored it that way. Then I would have recommended a malwarebytes scan and an AV scan to make sure you were not going to be effected again.

You have to be a little bit crazy to keep you from going insane.


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#11
February 21, 2013 at 05:26:00
Many thanks for your useful information. Thanks

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#12
February 27, 2013 at 00:10:39
I found ALL answers helpful so cant give you a Best Answer sorry. (smile)

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