windows explorer needs to restart

April 22, 2015 at 18:27:14
Specs: Windows 7
windows explorer has stopped working and I get prompted that windows explorer needs to restart. I end up having to reboot and it works for a while.

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#1
April 22, 2015 at 18:43:58
Could be malware so we need to do a quick check on that first. Run these three in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning.

Always pop back and let us know the outcome - thanks


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#2
April 22, 2015 at 18:46:10
Is this random or after a specific action?
Did the problem start after installing something new?

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