Solved windows explorer has stopped, constantly restarting

November 25, 2013 at 00:34:59
Specs: Windows 7
Following a recent windows update; in the last week or so.
At first the message would appear mid screen briefly, but I was able to override it by opening files.
Then I was able to stop it by restoring to a point prior to the update (but didn't turn off automatic updates - hindsight is grand).
After updating again, the only way I could open a file was if I attached it to an email, and I could modify it from there.
Now it constantly cycles between the two messages ("Windows Explorer has stopped"and "Windows Explorer is restarting"), with barely a moment between. Control Panel will open, if I can get the timing right; but will drop out in the next cycle before opening any of the files. It is not possible to open any other folder/file on desktop, or anywhere else.
Opening in Safe Mode has not been helpful, as yet, since I cannot stop Windows from updating, though it will let me restore. This I have tried with the internet access turned off, but is not completely successful.
Unfortunately, I have not backed up the hard drive since last year, so I would lose too many files to jump in and restore back to that, if there is a chance of another solution.

message edited by Donna-Lee


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#1
November 25, 2013 at 03:50:03

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#2
November 25, 2013 at 05:49:41
✔ Best Answer
The above link appears to be pretty comprehensive for your problem.
Understand that any system restore, even from a year ago ('show more restore points') will not effect your personal files, it will however roll back any installed updates and programs since the restore date.
If you can keep it running in Safe Mode with networking, running Malwarebytes might just find an infection that is causing the issue. Even if a System Restore appears to solve the problem, running Malwarebytes might just make sure that it does not reoccur on you later from something hidden.
If you get down to the last choice before a reinstall (upgrade or inplace install), you might want to back up your personal files first. This can be done from outside of Windows with a Live Linux disk like Puppy Linux so you can manually copy all of your files to an external drive. This will make the final steps a bit more comfortable in case anything else goes wrong in one of the processes or you decide to even just reinstall. Before reinstalling though, I would recommend running Memtest86 via a bootable CD or flash drive to test your memory and your hard drive mfg's test utility to test the integrity of the hard drive.

You have to be a little bit crazy to keep you from going insane.


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