Solved windows crash i do not know what is the cause of the problem

November 12, 2013 at 03:58:38
Specs: Windows 7
windows crashed this is the details
Problem signature:
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: StackHash_1b07
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 000007fee3373dd0
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 1b07
Additional Information 2: 1b0751a1f84a6b627f942116525ee10f
Additional Information 3: cbdd
Additional Information 4: cbdd38469b2edd83a71f76dbcf2340a1

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✔ Best Answer
November 13, 2013 at 07:32:42
So, Explorer crashed, and Windows can't find where you are.

Possible reasons include:
• Computer virus
• Bad shell extension
• Corrupted Windows files
• Failing HDD
• Failing memory
• Failing PSU
• Failing CPU
• Failing mother board

If it's always Explorer crashing, and nothing else, I'd suspect the first three. If it's more random application crashing, I'd suspect the latter bullet points. See if Ctrl-Alt-Delete still works after Explorer crashes. If it does, you can go to File -> New Task (Run...) -> (type) explorer -> OK. That should get your shell back up.

Open a command prompt as administrator, and run:

chkdsk c: /r
sfc /scannow

Assuming both of those come back clean, try using System Restore to roll back to a point before Explorer started crashing.

If that doesn't work, try to find a local PC tech that can do the proper virus busting / shell extension hunting.

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#1
November 12, 2013 at 05:54:24
HI,

try the following link, note that in this thread there are two answers with votes, eg

"1 found this helpful"

Try the steps they suggest hopefully it will help

http://answers.microsoft.com/en-us/...


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#2
November 12, 2013 at 19:25:00
i tired but still every 2 or 3 days i got this error :( any i dea ?

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#3
November 12, 2013 at 20:13:19
How about describing the problem itself first before the event details. Please describe exactly what is happening, what you see error wise and just before, and any recent history of problems. Then include details about the machine and what you have tried so far to fix it. We need these things for a better overall feel of what might be going on.

You have to be a little bit crazy to keep you from going insane.


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#4
November 12, 2013 at 21:28:35
windows explorer crash then computer frozen those are the details that i got from the error massage when it happened i can not do anything in the computer so i have to Manuel restart it and it goes fine for 2 to 3 days then again same thing comes up.

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#5
November 13, 2013 at 07:32:42
✔ Best Answer
So, Explorer crashed, and Windows can't find where you are.

Possible reasons include:
• Computer virus
• Bad shell extension
• Corrupted Windows files
• Failing HDD
• Failing memory
• Failing PSU
• Failing CPU
• Failing mother board

If it's always Explorer crashing, and nothing else, I'd suspect the first three. If it's more random application crashing, I'd suspect the latter bullet points. See if Ctrl-Alt-Delete still works after Explorer crashes. If it does, you can go to File -> New Task (Run...) -> (type) explorer -> OK. That should get your shell back up.

Open a command prompt as administrator, and run:

chkdsk c: /r
sfc /scannow

Assuming both of those come back clean, try using System Restore to roll back to a point before Explorer started crashing.

If that doesn't work, try to find a local PC tech that can do the proper virus busting / shell extension hunting.

How To Ask Questions The Smart Way


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