Windows 7 Start Menu won't work

Microsoft Windows 7 ultimate full versio...
November 26, 2014 at 10:57:21
Specs: Windows 7, 3 GB
I'm having a problem with my Start Menu. I can click on that start button, but no matter what I do, I can't click on anything. The cursor blinks in the search bar at the bottom of it. If I try using the arrow keys to select something on the menu, I'm not able to. Even if I click on shutdown or Control Panel, it doesn't work. Nothing on there gets highlighted. The only thing that works is I can click on my picture in the upper right-hand corner which brings up User Accounts. How can I get functionality in the menu to work again? Thanks.

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November 26, 2014 at 11:45:35
Reboot the computer & see if that fixes it. Press Ctrl-Alt-Del, go to the lower right corner & click the up arrow to find "restart"....

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November 26, 2014 at 19:10:58
IF the above referred to restart does not fix the problem with the start menu then restart again but tap F8 and choose Safe Mode. When in safe mode initiate a system restore to a date when all worked well. When the system restore completes, install, update, and run Malwarebytes (even if start and everything appears to be normal) but find and check off 'scan for root kits' before starting. Remove all it finds. Post the log back for others to see and analyze.
The reason for the double approach is that system restore will replace the system files and registry with a prior copy that is stored on your computer will fix the immediate problem with the start button but if the problem was caused by malware then some of the infection will still remain and may resurface again. The order of the restore and scan are important as well. If there ends up to be a really nasty that is found, one of us may suggest a few more things to do to make sure that you are clean.

You have to be a little bit crazy to keep you from going insane.

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November 26, 2014 at 21:50:19
I'm not an expert in rootkits, and don't even know much about them,
but to be totally clear, Fingers is saying to put a mark in the checkbox
so that Malwarebytes will scan for rootkits.

-- Jeff, in Minneapolis

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November 27, 2014 at 19:25:13
Try what others suggested first. If still in need try -- As soon as you press the power button start tapping the F 8 key -- with the arrow keys select last known good configuration. Press the Enter key. ----------- Something else to try -- Do you know what key to press to bring up your Boot menu ? Here you insert your Repair Disc, close the Tray and press Enter and Wait. -- How to create a Repair Disc. -- Start button -- type -- control panel -- Press the Enter key -- Open the Icon -- Backup and Restore -- at the left top corner -- Create a system repair disc. It's say's DVD but CD is OK. This is used when you bring up your boot menu. ------------ If having trouble getting to the Control Panel try the F 8 and choose Safe Mode. The Repair Disc can fix some things without any further help. Skip the driver part.

message edited by cboy

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